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Admissions Operations Coordinator
Nightingale Education GroupAdmissions Operations Coordinator handling student admissions processes and providing high-quality support at Nightingale College. Ensure compliance and maintain accurate student records across systems.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in customer service and data management within educational settings, ensuring compliance with FERPA and accreditation standards while maintaining accurate student records. Proficient in processing applications and collaborating cross-functionally to enhance operational efficiency.
Highest-signal resume keywords
Customer ServiceData EntryFERPA ComplianceMicrosoft Office ProficiencyCollege Admissions Experience
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Data ManagementApplication ProcessingRecord KeepingData Accuracy ImprovementDocumentation Auditing
Soft Skills
CollaborationFlexibilityCommunication
Tools & Technologies
Learner Management System (LMS)Customer Relationship Management (CRM)
Certifications & Qualifications
High School DiplomaGeneral Equivalency Diploma (GED)
Industry Keywords
Student EngagementAccreditation StandardsOperational EfficiencyLead Communication
About the role
Key responsibilities & impact- Responds promptly to incoming lead communications (calls, emails, web appointments, and voicemails), delivering high-quality customer service.
- Serves as a first point of contact for prospective and current students, ensuring accurate information sharing and full FERPA compliance.
- Collaborates cross-functionally to keep contact information and student records up to date, supporting smooth communication and student engagement.
- Accurately enters and maintains data in the learner management system (LMS) and customer relationship management (CRM) platforms in real-time.
- Identifies and merges duplicate records in the LMS and CRM systems, improving data accuracy and operational efficiency.
- Processes student applications, enrollment updates, payments, and refunds, ensuring compliance with policies and timelines.
- Audits new student documentation to ensure completeness and compliance with accreditation standards.
- Provides a daily activity report (DAR).
- Identifies and makes recommendations on areas of improvement in processes or policies.
- Supports cross-functional projects, demonstrating flexibility and a willingness to learn beyond core responsibilities, as they arise.
Requirements
What you’ll need- High School Diploma or General Equivalency Diploma (GED) is required.
- Demonstrated experience in college admissions, data entry, or customer service is preferred.
- Demonstrated proficiency in Microsoft Office.
Benefits
Comp & perks- Health insurance
- 401(k) matching
- Flexible working hours
- Paid time off
- Professional development opportunities