Services Manager, Quality Relations

Nightingale Education Group

Oversees strategic and operational delivery of quality relations functions at Nightingale Education Group. Responsible for supervising teams, setting goals, and driving continuous improvement.

Posted 4/29/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 $94,000 - $100,000 per yearWebsite

About the role

Key responsibilities & impact

Provide leadership, coaching, and guidance to Specialists and Correspondence Specialists across multiple teams to ensure performance, development, and alignment with organizational priorities.
Develop, implement, and maintain operational processes and best practices to standardize the quality of service delivery to learners, faculty, clinical sites, and vendors.
Monitor, analyze, and report on key performance indicators for all quality relations teams, identifying trends, gaps, and opportunities for improvement.
Oversee cross-functional initiatives, including onboarding, training, and support programs for new hires and existing collaborators.
Partner with senior leadership to design and execute strategic plans that optimize team capacity, efficiency, and learner satisfaction.
Serve as the primary escalation point for complex operational issues within Specialist and Correspondence Specialist teams.
Ensure alignment of team activities with organizational compliance, experiential learning standards, and quality metrics.
Drive continuous improvement initiatives by gathering insights from operational data, learner feedback, and stakeholder input.
Collaborate with other departments (Credentialing, Vendor Relations, Placements) to ensure seamless service delivery and support for learners and faculty.

Requirements

What you’ll need

Bachelor’s degree from an accredited institution required;
Master’s degree preferred.
Minimum of 5 years of experience in operational or program management, preferably in education, healthcare, or a related field.
Demonstrated experience leading multi-functional teams and managing team performance.
Strong analytical skills and experience using data to drive operational improvements.
Excellent written and verbal communication skills, with the ability to influence and build strong relationships across all levels of the organization.
Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint) and experience with CRM or workflow management systems.

Benefits

Comp & perks

All new hires are required to attend New Collaborator Orientation (NCO) in Salt Lake City, Utah. The College will cover travel, lodging, and other accommodations.
Nightingale’s commitment to diversity and inclusion is reflected both in our learners and collaborators because we believe the best outcomes for learners from underserved and diverse populations are achieved through collaborators with similar backgrounds and cultures.
Nightingale Education Group is an equal opportunity employer.

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Hard Skills & Tools

operational processesbest practiceskey performance indicatorsdata analysiscontinuous improvementprogram managementteam performance managementservice delivery standards

Soft Skills

leadershipcoachingguidanceanalytical skillscommunication skillsrelationship buildinginfluencing