Manager, IT Service Management

Nightingale Education Group

Manager, IT Service Management responsible for overseeing IT and non-technical support services. Ensuring quality and value in service delivery to internal teams and learners.

Posted 4/22/2026full-timeRemote • 🇺🇸 United StatesJuniorMid-Level💰 $103,000 - $115,000 per yearWebsite

Tech Stack

Tools & technologies

ITSM

About the role

Key responsibilities & impact

Supervise the ITSM Platform Administrator, ensuring effective team dynamics across all of IT and with other collaborative teams.
Develop and refine policies and procedures with leadership teams.
Ethically integrate IT Service Management best practices with new AI capabilities.
Develop and maintain Configuration Management Database (CMDB).
Collaborate with leadership and support teams to ensure service effectiveness.
Document work in ITSM tools.
Manage relationships with third-party vendors.
Work with IT Asset Management and Procurement to maintain contracts.
Collaborate with IT Security team to identify and remediate risks.

Requirements

What you’ll need

Associates degree in technology related subject or 2-4 years of equivalent ITSM work experience.
Experience developing and maintaining a CMDB.
ITIL certification required (ITIL v3 or v4 preferred).
Related IT certifications are desirable.
Lead and develop skills of ITSM team, measured by feedback from support team and leadership.

Benefits

Comp & perks

Health insurance
Paid time off
Professional development
Travel and lodging covered for orientation

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

IT Service ManagementConfiguration Management DatabaseAI integrationIT Asset ManagementProcurement management

Soft Skills

team dynamicscollaborationleadershipcommunicationrelationship management

Certifications

ITIL certificationITIL v3ITIL v4