Nightingale Education Group

Partner Success Manager

Nightingale Education Group

full-time

Posted on:

Location Type: Remote

Location: Remote • Utah • 🇺🇸 United States

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Salary

💰 $92,000 - $100,750 per year

Job Level

Mid-LevelSenior

About the role

  • Serve as the primary point of contact for all active partner relationships after onboarding begins.
  • Build and maintain strong, trust-based relationships with key partner stakeholders.
  • Ensure expectations of partner commitments, milestones, and deliverables are clearly set.
  • Maintain transparent and consistent reporting and communication with the Director regarding key developments, challenges, and partner feedback.
  • Collaborate with the Director, Solutions to manage the transition from sales to active partnership, ensuring a smooth handoff and clear alignment on expectations.
  • Coordinate with the Director, Solutions on internal resources to deliver successful program implementation and launch.
  • Oversee partnership implementation schedules, meeting coordination, and follow-up tasks.
  • Maintain detailed records in CRM systems and project management tools to ensure data accuracy and accountability.
  • Track and report on partnership health metrics, engagement levels, and fulfillment of service agreements.
  • Prepare and distribute partner reports and internal summaries for performance monitoring.
  • Manage administrative and documentation needs for renewals, billing coordination, and compliance.
  • Proactively manage renewals, ensuring high retention rates and timely contract completion.
  • Identify risks to renewal or satisfaction early and develop action plans to address them.
  • Monitor account performance to identify and surface potential renewal and upsell opportunities.
  • Support the RAM in renewal strategy, data collection, and preparation of supporting materials.
  • Recommend process improvements based on partner feedback, insights, and operational outcomes.
  • Partner with the Regional Account Manager (RAM) to identify and pursue upsell or expansion opportunities as appropriate.

Requirements

  • Bachelor’s degree preferred; Business, Communications, Healthcare Administration, or related field.
  • 3–5 years of experience in Partner success, account coordination, or project management, ideally in healthcare, education, or B2B services.
  • Demonstrated success managing multiple accounts or projects simultaneously.
  • Strong organizational, administrative, and communication skills with high attention to detail.
  • Proficiency with CRM platforms (Salesforce, HubSpot), and Microsoft Office Suite.
  • Data-driven mindset with the ability to track and analyze partner performance metrics.
  • Comfortable navigating ambiguity in a fast-paced, growth-oriented environment.
Benefits
  • Nightingale’s commitment to diversity and inclusion is reflected both in our learners and collaborators because we believe the best outcomes for learners from underserved and diverse populations are achieved through collaborators with similar backgrounds and cultures.
  • All new hires are required to attend New Collaborator Orientation (NCO) in Salt Lake City, Utah. The College will pay for travel and lodging accommodations.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
partner successaccount coordinationproject managementdata analysisperformance metrics tracking
Soft skills
organizational skillsadministrative skillscommunication skillsattention to detailrelationship building