Lead Post-Sales Operations Manager
Niche
full-time
Posted on:
Location Type: Remote
Location: Remote • Arizona, Colorado, Connecticut, Florida, Illinois, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Missouri, Montana, Nevada, New Hampshire, New Jersey, New York, North Carolina, Ohio, Oklahoma, Oregon, Pennsylvania, South Carolina, Tennessee, Texas, Virginia, Washington, West Virginia • 🇺🇸 United States
Visit company websiteSalary
💰 $125,600 - $157,000 per year
Job Level
Senior
About the role
- Design and launch Niche’s post-sale operations function, including defining the operating model, success metrics, and best practices
- Assess current post-sale workflows and identify opportunities to standardize, automate, and scale
- Establish clear ownership and accountability across renewals, churn management, customer lifecycle tracking, and expansion support
- Define and document post-sale processes that balance efficiency, data quality, and great customer experience
- Own the selection, implementation, and ongoing administration of post-sale tooling, including Gainsight or similar customer success platforms
- Track, analyze, and report on churn, retention, and expansion metrics
- Define and maintain post-sale KPIs, dashboards, and reporting for leadership and GTM teams
- Act as the primary post-sale operations partner to Customer Success and Account Management leadership
Requirements
- 8+ years of experience in Revenue Operations, Customer Success Operations, Sales Operations, or a related GTM operations role in a B2B SaaS environment
- Proven experience building and scaling post-sale or customer success operations from the ground up
- Deep familiarity with customer success platforms such as Gainsight, Totango, or similar tools
- Strong understanding of post-sale best practices, including renewals, churn management, customer health scoring, and expansion motions
- Hands-on experience administering GTM systems, particularly Salesforce and post-sale tooling
- Ability to operate as a senior individual contributor while thinking strategically about future scale
- Strong analytical skills with experience defining KPIs and building dashboards
- Excellent stakeholder management and communication skills
- Comfortable working in a fast-paced, remote-first environment with ambiguity and ownership.
Benefits
- Best-in-class 100% paid employee health plan, including vision and dental and supplemental coverage
- Flexible Paid Time Off Policy
- Stipend that allows you to build your work from home office in a style and function that suits your personal preferences
- Parental leave for all employees (12 weeks fully paid) in addition to short term disability for birthing parents
- Meaningful 401(k) with employer match
- Your ideas and work will make an immediate impact on our company and millions of users
- You will join a team that cares about you, our mission, our work - and celebrates our wins together!
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
Revenue OperationsCustomer Success OperationsSales Operationspost-sale operationschurn managementcustomer health scoringKPI definitiondashboard buildingdata analysisautomation
Soft skills
stakeholder managementcommunicationstrategic thinkingownershipadaptabilityanalytical skillsaccountabilitycustomer experience focuscollaborationproblem-solving