Client Relationship Manager – Banking & Investments
Bank of America
Director, Account Management – Higher Education
Niche
full-time
Posted on:
Location: Arizona, Colorado • 🇺🇸 United States
Visit company websiteSalary
💰 $150,000 - $190,000 per year
Job Level
Lead
About the role
- Hire, coach, and manage a team of Account Managers
- Provide ongoing feedback and direction through 1:1s, Gong reviews, and deal-level support
- Create a high-performance, competitive culture grounded in accountability and development
- Set and hold team members accountable to clear expectations, recognize wins, and course-correct as needed
- Design scalable role definitions, promotion paths, and succession planning
- Define pipeline generation and progression standards; audit consistently
- Support reps in account planning, segmentation, and prioritization
- Ensure your team builds and maintains sufficient pipeline to hit quarterly targets
- Hold AMs accountable to goals with rigor and support
- Stay close to deals—support reps at key points, help unblock challenges, and model strong sales execution
- Act as executive sponsor with strategic clients when needed
- Collaborate with CSMs to drive expansion through aligned account strategies
- Partner with Product, Marketing, Data, RevOps, and Finance to support GTM goals
- Build and continuously improve account management playbooks
- Lead outbound and expansion motions across key segments
- Analyze performance and pipeline data to inform coaching and strategic pivots
- Understand the full product suite (DA, DMS, Engage, etc.) and support reps in positioning across the portfolio
- Track market trends, customer feedback, and competitor positioning to guide strategy
Requirements
- 5–10+ years in B2B SaaS sales; at least 2+ years directly managing Account Managers or Expansion Reps
- Experience in vertical SaaS or Higher Ed is a bonus but not required
- Has created and iterated on pipeline management, outbound expansion, and account growth frameworks
- Knows how to get the most out of each team member, with a proven playbook for coaching up and addressing performance gaps
- Obsessed with pipeline health, forecasting rigor, and holding teams to high standards
- Has worked closely with Customer Success, Product, Data, Finance, and RevOps to align strategy and execution
- Strong communicator; comfortable navigating wins, blockers, and change
- Owner mindset; proactive solutions, makes data-driven decisions
- Must be legally authorized to work in the United States without sponsorship now or in the future
