Customer Success Manager

• Own the customer lifecycle from initial implementation through long-term relationship management
• Process renewals on time, including pricing in accordance with contractual requirements
• Identify upsell and cross-sell opportunities; close smaller transactions and engage sales on larger deals
• Assist customers with product usage and escalate issues to ensure high customer satisfaction
• Act as the business leader and trusted advisor for assigned accounts, working with Sales and Technical Support
• Maintain working knowledge of Actimize products/services, competitive product lines, and industry trends
• Develop and present customized presentations quantifying product usage, benefits, opportunities, and next steps
• Provide feedback to product management to drive product enhancements and innovation
• Work with Implementation team to support smooth customer implementations and provide on-site assistance as directed
• Measure success via tracking client retention and revenue growth
• Follow company Code of Ethics and Actimize policies and procedures and communicate professionally with customers

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