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Tech Stack
Tools & technologiesGoReactTypeScript
About the role
Key responsibilities & impact- You'll architect and deliver production-ready conversational AI agents that sit at the core of the business and directly fuel company growth.
- These are live, scalable agentic AI systems, not experiments or proof-of-concepts, operating across sectors like financial services, healthcare, and commerce.
- You'll have full ownership of the entire AI agent lifecycle, steering projects from early pilot through launch and ongoing refinement.
- You'll collaborate directly with decision-makers at the world’s leading enterprises to tackle their highest-priority challenges with agentic AI.
- The patterns and problems you encounter in the field will feed directly into the evolution of the platform, tools, and product roadmap.
Requirements
What you’ll need- Hands-on experience building and operating end-to-end production systems at scale.
- With a natural builder's mentality with high personal agency, you default to finding solutions and shipping them.
- Startup founder or early engineer experience is highly valued, you understand the tradeoffs between speed, quality, and ownership.
- Proven technical problem-solving ability, particularly in rapidly shifting, loosely defined environments.
- Experience developing or operating AI/LLM-powered systems in production is a major plus.
- Working knowledge of the current AI agent toolkit: evaluation frameworks, orchestration tooling, RAG pipelines, and prompt engineering.
- Familiarity with React, TypeScript, and/or Go is an advantage.
- At ease working face-to-face with customers to unpack their problems and deliver practical solutions.
- Prior experience in customer-facing or externally-led technical roles is a plus.
- A clear, direct communicator who can be equally persuasive with engineers and executives.
- Comfortable operating in ambiguity and making forward progress without waiting for complete clarity.
- Able to balance competing priorities and drive alignment across technical and business teams.
Benefits
Comp & perks- Build AI agents that run in production at meaningful scale, not slideware or research exercises.
- Work shoulder-to-shoulder with leaders at globally recognized enterprises and high-growth startups.
- Directly influence the direction of NiCE's AI agent platform through the real problems you solve.
- Operate with genuine autonomy and end-to-end ownership across the agent lifecycle.
- Work at the cutting edge of AI agent development with access to the latest models, infrastructure, and research.
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
AI systemsconversational AIproduction systemsAI/LLM-powered systemsevaluation frameworksorchestration toolingRAG pipelinesprompt engineeringReactTypeScript
Soft Skills
problem-solvingcommunicationcollaborationadaptabilitycustomer-facingpersuasivenessownershipprioritizationalignmentbuilder's mentality