Customer Success Manager

NICE

Customer Success Manager ensuring effective customer engagement and tech guidance on Cognigy’s AI solutions. Leverage software experience for customer retention and success metrics tracking

Posted 5/21/2026full-timeRemote • 🇦🇺 AustraliaMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Ensure customers feel supported and guided through their journey with Cognigy’s products
Leverage extensive experience with enterprise software solutions
Expertly identify customer needs and coordinate solutions
Provide authoritative assessments and advice on our solutions
Engage with enterprise executives to articulate strategic business value
Define and track customer success metrics
Design and implement effective customer retention strategies
Craft compelling sales proposals for products and services
Work closely with sales and technical teams to drive customer loyalty

Requirements

What you’ll need

At least 5 years of experience in the software industry as a Customer Success Manager
CCaaS, AI or conversational AI a MUST
A deep understanding of what constitutes strategic business value in the software industry
Exceptional communication skills, both written and oral
Empathetic to customer needs with a user-centric approach
An analytical and structured approach to problem-solving
Openness to travel up to 20% of the time within USA
A robust understanding of business and IT processes, particularly SaaS models
Motivated individual with a genuine interest in AI technology

Benefits

Comp & perks

Join an ever-growing, market disrupting, global company
Work in a fast-paced, collaborative, and creative environment
Endless internal career opportunities across multiple roles, disciplines, domains, and locations

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

CCaaSAIconversational AIcustomer success metricscustomer retention strategiessales proposalsSaaS models

Soft Skills

communication skillsempatheticuser-centric approachanalyticalstructured problem-solvingmotivated