Senior Sales Engineer

NICE

Senior Sales Engineer driving technical engagement and customer solutions for NICE's AI-driven Customer Service Automation. Collaborating with sales teams to assess client needs and deliver impactful presentations.

Posted 5/21/2026full-timeRemote • 🇺🇸 United StatesSeniorWebsite

Tech Stack

Tools & technologies

CloudJavaScript

About the role

Key responsibilities & impact

Lead discovery and solutioning. Own discovery calls and technical deep dives to uncover pain points and identify opportunities across NiCE's Customer Service Automation portfolio.
Tell compelling stories. Deliver customized, high-impact demos and presentations that paint a vision of exceptional customer experience.
Respond to RFIs and RFPs. Craft creative, differentiated responses that go beyond checkbox compliance.
Drive POVs. Design and execute proof-of-value that demonstrate real-world value and accelerate deal velocity.
Stay sharp on the competitive landscape. Continuously track market trends, competitive positioning, and emerging technologies across AI, digital, analytics, and cloud platforms.
Upskill others. Provide technical expertise and upskill others across adjacent teams, becoming a go-to voice for AI

Requirements

What you’ll need

7+ years in a solutions engineering, pre-sales, or sales architecture role, engaged in planning and executing complex enterprise software sales
7+ years of consulting or customer engagement experience
5+ years of contact center experience, with deep familiarity of the CCaaS landscape
Proven track record delivering best-in-class solutions with strong work examples
Strong JavaScript programming and scripting skills
Hands-on experience with conversational AI, chatbots, virtual agents, or low-code automation platforms
Familiarity with knowledge management, asynchronous messaging, and omnichannel engagement solutions
Experience with enterprise SaaS architecture, APIs, and integrations
Working knowledge of web technologies: HTML, JavaScript, CSS, DOM, and browser developer tools
Comfortable leveraging AI-assisted coding tools and vibe coding techniques to rapidly prototype and iterate on solutions
Strong business acumen able to quickly understand new business processes and connect technology to revenue and profit outcomes
Analytically minded with excellent problem-solving, presentation, and storytelling skills
Ability to draw out root causes, not just symptoms, and apply creative thinking to solve them
Skilled at managing multiple priorities and deliverables across concurrent client engagements
Bachelor's degree in a related technology field; MBA preferred
Experience with NiCE, Cognigy, or comparable CCaaS / conversational AI platforms

Benefits

Comp & perks

Join an ever-growing, market disrupting, global company
Fast-paced, collaborative, and creative environment
Endless internal career opportunities across multiple roles, disciplines, domains, and locations

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

JavaScriptscriptingconversational AIchatbotsvirtual agentslow-code automationenterprise SaaS architectureAPIsHTMLCSS

Soft Skills

problem-solvingpresentationstorytellingbusiness acumencreative thinkingmanaging multiple prioritiesanalytically mindedtechnical expertisecommunicationleadership

Certifications

Bachelor's degree in technologyMBA