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About the role
Key responsibilities & impact- You'll operate at the crossroads of AI product strategy, (pre) sales and customer success.
- Work hand-in-hand with Product Managers and Engineers, and GTM teams, to define, develop, and launch conversational AI agents that power large volumes of live customer interactions.
- The role blends strategic thinking with hands-on agent design, requiring fluency in both business context and technical execution.
- Serve as a strategic partner to customers, supporting the evolution, execution, and adoption of concrete AI initiatives.
- Convert business requirements into well-designed, high-performing AI agents.
- Lead delivery across multiple concurrent complex agentic projects that receive maximum visibility both from the customer side and from the NiCE perspective.
- Bridge the gap between technical teams and business stakeholders throughout the entire development lifecycle.
- Shape agent behavior through conversational design, product intuition, and performance data.
- Surface data-driven action items and iterations that sharpen both customer outcomes and internal decision-making.
Requirements
What you’ll need- Bachelor's degree in Computer Science, Information Systems or a related discipline (or demonstrated equivalent experience).
- An MBA or similar experience combining technology and business operations is a notable advantage.
- Proven ability to juggle multiple high-stakes projects at once.
- History of rallying cross-functional teams toward delivery in demanding environments.
- Solid grasp of software development fundamentals, product management, and engineering workflows.
- You're not writing code daily, but you need enough technical depth to hold your own alongside engineers and PMs.
- Capable of bridging the gap between ambitious product vision and working AI agents.
- Experience with conversational design principles and customer experience strategy.
- Practical understanding of what's involved in deploying AI that reliably serves real customers at volume.
- Skilled at using performance data to spot issues, mitigate risks, and iterate toward better outcomes.
- Sharp written and verbal communicator.
- Can distill complex technical detail into clear, actionable language for non-technical audiences.
- Strong critical thinking and comfort with ambiguity, able to make sound calls with incomplete information.
- Effective at aligning diverse stakeholders and maintaining momentum across workstreams.
Benefits
Comp & perks- Get deeply involved in building and launching AI agents at the leading edge of the industry.
- Collaborate daily with product and engineering teams pushing the boundaries of enterprise AI at NiCE.
- Build a distinctive skill set spanning AI strategy, conversational design, and customer operations.
- Gain expertise that's in high demand and short supply across the market.
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
AI product strategyconversational AI designsoftware development fundamentalsproduct managementengineering workflowscustomer experience strategyperformance data analysisproject managementtechnical executiondata-driven decision making
Soft Skills
strategic thinkingcommunicationcritical thinkingcross-functional collaborationstakeholder alignmentadaptabilityproblem-solvingproject jugglingclarity in complex informationleadership
Certifications
Bachelor's degree in Computer ScienceBachelor's degree in Information SystemsMBA or equivalent experience