Lead Partner Success Implementation Engineer

NICE

Lead Partner Success Implementation Engineer for NICE, enhancing partner success via advanced technical expertise and implementation leadership. Collaborating cross-functionally to drive product adoption and operational excellence.

Posted 5/19/2026full-timeRemote • 🇺🇸 United StatesSeniorWebsite

About the role

Key responsibilities & impact

Deliver expert-level technical guidance, troubleshooting, and platform knowledge to partner customers following readiness.
Champion product enhancements, prioritizing complex partner needs and collaborating with internal engineering and product teams.
Lead critical and escalated support engagements to ensure timely resolution, drive root-cause analysis, and deliver optimal platform performance.
Oversee a portfolio of complex technical implementation projects for partner customers, including advanced configuration, integrations, deployment architecture, and onboarding strategies.
Ensure partners understand scalable deployment models, technical best practices, and long-term operational success strategies, and enforce implementation standards.
Guide handoff from implementation to steady-state support by defining readiness criteria and ensuring smooth transition for partners and internal teams.
Serve as a liaison to TAM and Partner Success organizations, ensuring deep technical alignment across partner and customer support motions.
Collaborate with Partner Success Managers to assess partner maturity, identify technical gaps, and build scalable adoption plans.
Communicate product updates, platform changes, and technical insights across partner-facing teams, influencing roadmap alignment and broader operational excellence.
Create and share standardized best practices, technical playbooks, and lessons learned across partner accounts.
Lead internal knowledge-sharing sessions, coach Implementation Engineers, and elevate the technical capabilities of the Partner Success organization.
Contribute to enablement strategy, documentation, and training material to enhance partner readiness and technical proficiency.
Lead executive business reviews and represent partner technical needs in strategic planning forums.

Requirements

What you’ll need

7+ years of experience in implementation engineering, solutions engineering, technical support, or a related technical customer facing role.
Strong expertise in diagnosing and resolving complex technical issues across integrations, APIs, configuration, and deployment environments, including driving systemic fixes.
Exceptional communication skills with the ability to translate highly technical concepts for diverse audiences, including executive stakeholders.
Proven ability to lead technical projects, influence stakeholders, and collaborate effectively across cross-functional teams, often without direct authority.
Ability to travel up to 20% regional travel; some international travel may be necessary to meet with partners, attend business reviews, and support regional initiatives.

Benefits

Comp & perks

NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work each week.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

implementation engineeringsolutions engineeringtechnical supportdiagnosing technical issuesresolving complex issuesintegrationsAPIsconfigurationdeployment architecturetechnical best practices

Soft Skills

communication skillsinfluencing stakeholderscollaborationleadershipcoachingproblem-solvingtechnical guidanceroot-cause analysisstrategic planningknowledge sharing