Business Consultant, AI Strategy

NICE

Business Consultant leading strategic AI-driven CX transformations for enterprise customers. Advising on business cases and ensuring ROI delivery in a remote role.

Posted 5/14/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Serve as a strategic advisor to enterprise customers on AI-led CX and contact center transformation
Own the end-to-end business case, from value hypothesis through realization and sustained ROI
Lead customers in identifying, prioritizing, and sequencing AI-driven CX use cases tied to measurable financial and operational outcomes
Translate AI-enabled capabilities into clear adoption strategies, value metrics, and executive success criteria
Design and lead enterprise change strategies across people, process, technology, and governance
Act as program-level consulting lead for multi-product, multi-stakeholder initiatives
Build long-term executive relationships, becoming a trusted advisor to senior leadership
Ensure accountability for value realization, benefits tracking, and ROI delivery
Identify opportunities for expansion, renewal, and additional strategic engagements

Requirements

What you’ll need

Strong experience in enterprise business consulting, preferably within technology, CCaaS, or CX software
Demonstrated expertise advising customers on AI-enabled transformation, including AI, automation, analytics, or decisioning
Deep understanding of contact center operations and CX economics
Proven ability to build and defend complex business cases, financial models, and ROI analyses
Strong strategic consulting mindset—able to move from executive vision to execution roadmap
Exceptional executive presence and communication skills, including C-suite presentations
Track record of influencing senior stakeholders and leading without formal authority
Experience leading multi-product, multi-workstream enterprise programs
Comfort operating in a matrixed, fast-paced, and ambiguous environment.

Benefits

Comp & perks

Join an ever-growing, market-disrupting global company where teams—comprised of the best of the best—work in a fast-paced, collaborative, and creative environment.
Professional development opportunities.

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Hard Skills & Tools

AIautomationanalyticsdecisioningbusiness case developmentfinancial modelingROI analysisCX softwarecontact center operationsenterprise change strategies

Soft Skills

strategic consulting mindsetexecutive presencecommunication skillsinfluencing stakeholdersleadership without authorityrelationship buildingaccountabilityadaptabilityproblem-solvingexecutive advisory