Renewal Account Manager

NICE

Renewal Account Manager at NiCE assisting with customer contract renewals and negotiations. Focused on customer retention, revenue growth, and effective contract management with a collaborative team.

Posted 5/8/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Prepare and analyze financial reports and contractual documents ahead of internal renewal meetings to facilitate informed discussions.
Engage directly with clients to understand their goals and desired outcomes for contract renewals, ensuring alignment with business objectives and customer expectations.
Negotiating contract terms, pricing, and other details to achieve favorable outcomes for both the company and the customer, which will maintain and increase revenue through effective contract negotiations
Partner with SAMs, AEs, Technical Account Managers (TAMs) and the Finance team to represent the best interest of NiCE and revenue retention goals
Partner with the finance team to ensure healthy price points
Extending contracts for multiple years
Become intimately familiar with customer contracts and NiCE billing methods
Maintain working knowledge of competitors and what strategy NiCE should develop for counter offers and retaining the customer.
Maintain working knowledge of NiCE products/services
Partner with TAMs, SAMs, and AEs to ensure consistent messaging to the customer
Measure success via tracking of client retention and revenue growth with multiple sources such as Salesforce and Excel.
Communicate effectively and professionally with internal and external stakeholders.
Investigate areas of risk and prepare course of action/recommendations to minimize risk
Create and prepare contract documents, presentations, emails, and spreadsheets to support contract management activities

Requirements

What you’ll need

Bachelor’s degree in Information Technology or Business Administration or related field or equivalent work experience
4+ years applicable experience in contract negotiation
4+ years in contact center or service delivery
Experience with SAAS billing models
Demonstrated experience in a fast-paced environment and meeting customer contract timelines
Demonstrated experience working independently with little to no daily supervision
Ability to pivot between negotiation projects
Ability to multitask responsibilities
Exhibit adaptability and responsiveness by embracing change and implementing necessary adjustments to support evolving business needs and customer expectations.
Thrive in uncertain environments by maintaining focus and productivity amid incomplete information or shifting parameters.
Tracking and reporting on renewal metrics, such as renewal rates.
To be innovative with strategic ideas and approaches in negotiation
To have Problem solving and critical thinking skills
To be able to effectively communicate with high level customer stakeholders such as CEOs, CTOs, and CFOs.
To be Efficient with Microsoft office applications, PowerPoint, and Salesforce.

Benefits

Comp & perks

Join an ever-growing, market disrupting, global company
Learn and grow every day.
Endless internal career opportunities across multiple roles, disciplines, domains, and locations.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

contract negotiationSAAS billing modelsfinancial reportingcontract managementclient retention trackingrevenue growth measurementproblem solvingcritical thinking

Soft Skills

communicationadaptabilityresponsivenessmultitaskingindependenceinnovationfocusproductivity