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About the role
Key responsibilities & impact- Process renewals on time, incl. pricing in accordance with contractual requirements.
- Identify upsell and cross-sell opportunities within the customer base.
- Ensure high levels of customer satisfaction by assisting customers with product usage.
- Become intimately familiar with the assigned account base and become the trusted advisor to the customer.
- Maintain a working knowledge of competitive product lines.
- Develop and present customized presentations to assigned clients.
- Work directly with Actimize product management to deliver feedback from clients.
- Measure success via tracking of client retention and revenue growth.
- Follow the company Code of Ethics at all times.
- Communicate in an effective and professional way with customers.
Requirements
What you’ll need- 4+ years applicable experience in the CSM function.
- Working technical knowledge of fighting financial crimes software/design/functionality.
- Experience in managing the business aspects of mid-to-large size customers
- Demonstrated experience in a fast-paced environment and meeting customer time constraints.
- Demonstrated experience working independently with little to no daily supervision
- Competency negotiating and upselling products and services offerings
- Bachelor’s Degree in Information Technologies or Business Administration or related field or equivalent work experience required.
Benefits
Comp & perks- Enjoy NiCE-FLEX!
- 2 days working from the office and 3 days of remote work each week.
- Opportunities for internal career growth across multiple roles, disciplines, domains, and locations.
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
customer success managementupsellingcross-sellingclient retentionrevenue growthfinancial crimes softwarepresentation developmentcontractual complianceproduct usage assistancecompetitive product knowledge
Soft Skills
customer satisfactioneffective communicationtrust buildingindependent worknegotiationtime managementprofessionalismadaptabilityproblem-solvingrelationship management
Certifications
Bachelor’s Degree in Information TechnologiesBachelor’s Degree in Business Administration