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NICE

Director, Sales, CX Americas

NICE

Director of Sales leading enterprise account strategy to achieve growth at NICE. Collaborating with account managers to influence deal outcomes and drive revenue acceleration.

Posted 4/23/2026full-timeRemote • 🇺🇸 United StatesLeadWebsite

About the role

Key responsibilities & impact
  • Support Senior Vice President of Sales by achieving or exceeding enterprise revenue and growth targets through Named AE‑led accounts
  • Enable and coach Strategic Account Managers on complex enterprise deal strategy, account planning, and executive engagement
  • Partner with SAMs on large, high‑impact opportunities including pricing strategy, negotiations, and deal closure
  • Provide executive‑level support for strategic customer engagements, escalations, and renewals
  • Drive sales forecasting accuracy and pipeline rigor across strategic accounts
  • Increase pipeline and expansion opportunities through disciplined account strategy and targeted enterprise campaigns
  • Develop unified messaging with SAMs, Sales Engineering, Marketing, and Customer Success
  • Manage and overcome executive‑level prospect and customer objections
  • Learn and maintain in‑depth knowledge of NiCE CXone product lines and enterprise positioning
  • Assist with sale strategy and closure of national and strategic house accounts
  • Train and coach SAMs on navigating long, complex enterprise sales cycles
  • Build collaborative corporate and field teams to support enterprise sales execution
  • Influence deal strategy without displacing SAM ownership of customer relationships
  • Travel to support strategic customer meetings, executive briefings, and internal planning sessions

Requirements

What you’ll need
  • Bachelor’s degree in Business Management, Communications, Marketing, or equivalent work experience required
  • 5+ years in enterprise or senior sales leadership roles
  • 10–12+ years combined enterprise sales experience
  • Demonstrated success supporting or leading large, complex enterprise deals
  • Proven ability to influence outcomes without direct day‑to‑day account ownership
  • Strong analytical, forecasting, and financial skills
  • Exceptional verbal and written communication skills
  • Proven track record of exceeding revenue targets through strategic account execution
  • Experience selling complex SaaS solutions
  • Excellent executive‑level customer‑facing skills
  • Comfortable thriving in a fast‑paced, growth‑oriented organization.

Benefits

Comp & perks
  • Health insurance
  • 401(k) matching
  • Flexible work hours
  • Paid time off
  • Remote work options

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools
enterprise salessales forecastingaccount planningpricing strategynegotiationsdeal closureSaaS solutionspipeline managementstrategic account executioncustomer engagement
Soft Skills
coachinginfluencinganalytical skillsverbal communicationwritten communicationcollaborationproblem-solvingexecutive engagementcustomer-facing skillsadaptability