NICE

Transformation Consultant

NICE

full-time

Posted on:

Location Type: Remote

Location: United States

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Tech Stack

Cloud

About the role

  • Engage at C-level to build executive conviction around AI-led and agentic transformation
  • Define enterprise-wide AI transformation roadmaps
  • Structure ambiguous business challenges into clear problem statements
  • Assess how AI, automation, and agentic capabilities can reshape organizational processes
  • Architect the shift from traditional interaction management to fully orchestrated workflows
  • Lead cloud migration strategy from on-premises environments to NiCE CXone
  • Design and execute change management programs
  • Develop business cases, transformation roadmaps, and executive-level materials
  • Facilitate executive alignment workshops and stakeholder interviews
  • Translate strategic goals into execution plans with clear milestones
  • Identify risks and recommend actions to improve delivery and adoption
  • Contribute to NiCE's consulting IP and executive briefing materials

Requirements

  • 5+ years of experience in management consulting, transformation strategy, or enterprise technology advisory
  • Demonstrable experience shaping AI or digital transformation programs at the executive level
  • Deep familiarity with contact center ecosystems: ACD routing, IVR/IVA, workforce management, quality management, and omnichannel architecture
  • Demonstrated experience leading cloud migration or digital transformation programs in a CCaaS, UCaaS, or enterprise SaaS context
  • Strong analytical and structured problem-solving skills
  • Strong executive communication and presentation skills
  • Ability to work across multiple functions, industries, and business environments
  • Proficiency in change management frameworks (Prosci, ADKAR, or equivalent)
  • Comfortable balancing strategic thinking with hands-on execution support
Benefits
  • Join an ever-growing, market disrupting, global company
  • Work in a fast-paced, collaborative, and creative environment
  • Internal career opportunities across multiple roles, disciplines, domains, and locations.
  • Passionate and innovative work culture
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
AI transformationcloud migrationchange managementdigital transformationcontact center ecosystemsACD routingIVRworkforce managementquality managementomnichannel architecture
Soft Skills
analytical skillsproblem-solvingexecutive communicationpresentation skillsstrategic thinkingstakeholder managementfacilitationalignment workshopsrisk assessmentdelivery improvement