Transformation Consultant

NICE

Transformation Consultant at NiCE engaging C-suite leadership for enterprise-wide AI and agentic transformation programs. Leading strategy and execution across functions and industry verticals.

Posted 4/20/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSeniorWebsite

Tech Stack

Tools & technologies

Cloud

About the role

Key responsibilities & impact

Engage at C-level to build executive conviction around AI-led and agentic transformation
Define enterprise-wide AI transformation roadmaps
Structure ambiguous business challenges into clear problem statements
Assess how AI, automation, and agentic capabilities can reshape organizational processes
Architect the shift from traditional interaction management to fully orchestrated workflows
Lead cloud migration strategy from on-premises environments to NiCE CXone
Design and execute change management programs
Develop business cases, transformation roadmaps, and executive-level materials
Facilitate executive alignment workshops and stakeholder interviews
Translate strategic goals into execution plans with clear milestones
Identify risks and recommend actions to improve delivery and adoption
Contribute to NiCE's consulting IP and executive briefing materials

Requirements

What you’ll need

5+ years of experience in management consulting, transformation strategy, or enterprise technology advisory
Demonstrable experience shaping AI or digital transformation programs at the executive level
Deep familiarity with contact center ecosystems: ACD routing, IVR/IVA, workforce management, quality management, and omnichannel architecture
Demonstrated experience leading cloud migration or digital transformation programs in a CCaaS, UCaaS, or enterprise SaaS context
Strong analytical and structured problem-solving skills
Strong executive communication and presentation skills
Ability to work across multiple functions, industries, and business environments
Proficiency in change management frameworks (Prosci, ADKAR, or equivalent)
Comfortable balancing strategic thinking with hands-on execution support

Benefits

Comp & perks

Join an ever-growing, market disrupting, global company
Work in a fast-paced, collaborative, and creative environment
Internal career opportunities across multiple roles, disciplines, domains, and locations.
Passionate and innovative work culture

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

AI transformationcloud migrationchange managementdigital transformationcontact center ecosystemsACD routingIVRworkforce managementquality managementomnichannel architecture

Soft Skills

analytical skillsproblem-solvingexecutive communicationpresentation skillsstrategic thinkingstakeholder managementfacilitationalignment workshopsrisk assessmentdelivery improvement