Principal Client Services Project Manager, CX

NICE

Principal Project Manager leading delivery strategy for large, multi‑workstream AI programs at NICE. Ensuring successful delivery and mentoring project teams throughout the process.

Posted 4/14/2026full-timeRemote • 🇺🇸 United StatesLeadWebsite

Tech Stack

Tools & technologies

PMP

About the role

Key responsibilities & impact

As a Principal Project Manager, you will own the delivery strategy for large, multi‑workstream AI programs, ensuring clarity of scope, alignment with business value, and disciplined execution from kickoff through business adoption.
You will operate as the senior point of accountability, navigating executive‑level discussions, managing complex risk landscapes, and mentoring PMs and cross‑functional contributors.

Requirements

What you’ll need

15+ years managing enterprise technology programs.
Extensive AI/GenAI delivery experience.
Proven executive‑level communication and relationship management.
Strong financial, analytical, and strategic decision‑making.
Expertise with MS Project, Salesforce, Power BI, Rocketlane, etc.
PMP required; PgMP or AI PMI preferred.

Benefits

Comp & perks

Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment!

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

AI deliveryGenAI deliveryfinancial analysisstrategic decision-makingrisk managementproject management

Soft Skills

executive-level communicationrelationship managementmentoringcross-functional collaboration

Certifications

PMPPgMPAI PMI