NICE

Director, Partner Success GSI/BPO

NICE

full-time

Posted on:

Location Type: Remote

Location: United States

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Job Level

Lead

About the role

  • Lead, mentor, and develop a global team of Partner Success Managers and Implementation Engineers supporting GSI and BPO partners.
  • Establish clear performance expectations, success metrics, and scalable operating rhythms across regions.
  • Foster alignment, collaboration, and best practice sharing across a multinational team.
  • Provide high-level oversight of strategic partner engagements, ensuring adoption, expansion, and long-term value realization.
  • Guide the development of global partner success plans tailored to GSI and BPO partners’ unique business models and needs.
  • Anticipate challenges, remove barriers, and ensure partners receive consistent, high-quality support worldwide.
  • Maintain and deepen senior-level relationships with key GSI and BPO clients.
  • Present strategic updates, partner success insights, and high‑impact recommendations to senior‑level executives internally and within partner organizations, ensuring clarity, alignment, and informed decision‑making.
  • Serve as a trusted advisor, supporting executive business reviews and high-impact strategic initiatives.
  • Represent the Partner Success function in global forums, steering committees, and partner planning sessions.
  • Represent NICE at global sales kickoffs, partner summits, and industry events by presenting thought‑leadership content and strategic partner success insights.
  • Collaborate with Marketing, Sales, and Partner Leadership to develop impactful narratives, use cases, and industry perspectives aligned to partner needs and market trends.
  • Proactively identify misalignments or points of friction between GSI/BPO partners, the Partner Success organization, and the Sales team.
  • Lead constructive resolution efforts by facilitating cross-functional discussions, clarifying expectations, and driving shared accountability.
  • Partner closely with Global BPO leadership, Global GSI leadership, and Regional Leadership teams to ensure alignment on strategy, delivery, and partner growth.
  • Collaborate with Sales, Services, Implementation, Product, and Support teams to advocate for partner needs and influence internal roadmaps.
  • Ensure seamless coordination across time zones and functions to deliver a unified partner experience.
  • Standardize global engagement models, communication practices, and partner lifecycle processes.

Requirements

  • 10+ years in Partner Success, Customer Success, Global Account Management, or related leadership roles.
  • Proven experience leading global teams across multiple regions and time zones.
  • Deep understanding of GSI and/or BPO delivery models and partnership structures.
  • Strong executive communication skills with experience managing large, strategic enterprise relationships.
  • Ability to influence senior stakeholders and navigate complex, matrixed organizations.
  • Technical aptitude and experience partnering with engineering or implementation organizations.
  • Ability to travel up to 30% international travel to meet with partners, attend business reviews, and support regional initiatives.
Benefits
  • 10+ years in Partner Success, Customer Success, Global Account Management, or related leadership roles.
  • Proven experience leading global teams across multiple regions and time zones.
  • Deep understanding of GSI and/or BPO delivery models and partnership structures.
  • Strong executive communication skills with experience managing large, strategic enterprise relationships.
  • Ability to influence senior stakeholders and navigate complex, matrixed organizations.
  • Technical aptitude and experience partnering with engineering or implementation organizations.
  • Ability to travel up to 30% international travel to meet with partners, attend business reviews, and support regional initiatives.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
Partner SuccessCustomer SuccessGlobal Account ManagementGSI delivery modelsBPO delivery modelsStrategic partner engagementsExecutive business reviewsCross-functional collaborationPerformance metricsGlobal engagement models
Soft Skills
LeadershipMentoringCommunicationInfluencingProblem-solvingCollaborationStrategic thinkingRelationship managementConflict resolutionAdaptability