AI Data Engineer
NICE
full-time
Posted on:
Location Type: Remote
Location: United States
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About the role
- Serve as the focal point for managing the delivery of CX interactions and corresponding metadata utilizing various data delivery methods.
- Serve as the focal point for the development of pre-defined data structures for automated analysis of large sets of CX interactions across all channels (audio, chat, email, social, etc.). This includes:
- Manipulation of CX interaction metadata into approved formats
- Manipulation of CX interactions into the NiCE Interaction Analytics platform
- Manipulation of CX transcripts
- Utilize evolving tools from Research that support the development of the data structures.
- Provide feedback to the Research and Product teams on how we continue to evolve tooling and data integration with CEA products.
- Work with client requirements to understand new requests and how we can or cannot meet them.
- Some team members may work directly with clients as a Subject Matter Expert to discuss data solutions, expectations and best practices.
- Educate field teams (Consulting and Customer Success) on data solutions, definitions, best practices, etc.
- Provide input on the use of developed data models for both Product and Field teams to optimize the use of developed data assets.
- Manage the utilization of the CX Proof of Concept (POC) VM servers.
Requirements
- 3+ years of software engineering experience and/or significant experience with business intelligence, analytics, and data visualization as a services provider
- Experience using Windows Server
- Experience with basic scripting in PowerShell, Command Line, or Python
- Knowledge of SQL preferred, such as using Data Manipulation Language and Data Definition Language
- Familiarity with Linux
- Familiarity with ssh and basic bash skills
- Experience with Docker, accessing AWS S3 buckets, and SFTP
- Experience with use of technology to build and analyze datasets for operational outcomes
- Excellent oral and written communication skills in English
- Ability to multi-task and meet deadlines when supporting requests that create competing priorities
- Ability to develop and maintain good working relationships with cross-functional teams
- Ability to communicate comfortably across all levels of corporate structure
- Demonstrated ability to take the initiative and work in a self-directed manner
- Ability to thrive in a changing environment
Benefits
- Join an ever-growing, market disrupting, global company
- Opportunities for internal career development across multiple roles
- Collaborative and creative work environment
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
software engineeringbusiness intelligenceanalyticsdata visualizationscriptingPowerShellPythonSQLDockerLinux
Soft Skills
communication skillsmulti-taskingrelationship buildinginitiativeself-directedadaptabilitydeadline managementcross-functional collaborationclient interactioneducational skills