NICE

Client Services Project Manager, CX

NICE

full-time

Posted on:

Location Type: Remote

Location: United States

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Tech Stack

CloudPMP

About the role

  • Own full lifecycle project delivery from planning through execution to closure, ensuring adherence to project management best practices (Agile and Waterfall).
  • Build project plans based on customer requirements and implementation team deliverables. Must understand key technical concepts for CCaaS and Telecoms.
  • Develop detailed project plans aligned with the SOW.
  • Lead multiple projects concurrently.
  • Track action items and enforce accountability across stakeholders.
  • Identify and mitigate risks early.
  • Report on Project Financials, including revenue forecasting and recognition.
  • Lead post-project evaluations.
  • Communicate clearly and regularly with all stakeholders.
  • Foster a culture of collaboration and excellence.

Requirements

  • University/Bachelor’s degree, with PMP Certification
  • Minimum 5+ years of project management experience managing Cloud Transformation or CCaaS implementations within a Telecoms environment.
  • Proven track record managing multiple projects.
  • Comfortable working with technical teams.
  • Experience serving as the primary client contact.
  • Skilled in developing and maintaining detailed project plans.
  • Proactive in managing risks and escalations.
  • Highly organized and detail oriented.
  • Proficient in MS Project, Jira, Asana, or Smartsheet.
Benefits
  • NICE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
project managementCloud TransformationCCaaS implementationsrisk managementrevenue forecastingproject planningstakeholder managementproject financialspost-project evaluationsAgile
Soft Skills
communicationcollaborationorganizationdetail orientedaccountabilityleadershipproactivityproblem-solvingtime managementadaptability
Certifications
PMP CertificationBachelor’s degree