NICE

AI Transformation Consultant

NICE

full-time

Posted on:

Location Type: Remote

Location: United States

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About the role

  • Presenting AI transformation strategy to VP+ and C-level audiences during customer QBRs, executive briefings, and strategic workshops, connecting our technology roadmap to their business priorities
  • Delivering thought leadership on stage at industry events, customer summits, and partner conferences, positioning our company at the forefront of AI-driven customer experience
  • Crafting compelling strategic narratives and executive-ready presentations that translate complex AI capabilities (LLMs, agentic AI, multi-agent orchestration, emerging protocols) into clear business impact stories
  • Building hands-on demonstrations and proof-of-concepts that bring our vision to life during customer engagements, making the abstract tangible and the future feel achievable
  • Bridging the gap between our Innovation and R&D teams and go-to-market teams, ensuring that what's on our roadmap gets communicated with clarity and strategic context

Requirements

  • BS or MS in Computer Science, Business Strategy, Information Systems, or a related field, or equivalent practical experience
  • You don't need to be a professional developer, but you should be comfortable reading and writing code, building quick prototypes, and working with APIs
  • Strong understanding of the modern AI landscape: large language models, agentic AI, prompt engineering, RAG architectures, fine-tuning, and emerging standards such as MCP and A2A
  • Familiarity with conversational AI platforms, virtual agents, and how they integrate into broader contact center and CX ecosystems
  • Understanding of enterprise system landscapes including APIs, CCaaS, CRMs, middleware, knowledge management systems, and data platforms
  • Solid grasp of the customer experience and contact center domain, including key players, market dynamics, and the shift from traditional CCaaS to AI-native approaches
  • Awareness of how AI is disrupting adjacent domains such as workforce management, quality assurance, and customer analytics
  • Proven ability to engage VP+ and C-level audiences with confidence, translating technical depth into strategic relevance
  • Experience crafting and delivering executive-level presentations, workshops, and thought leadership content
  • Strong storytelling skills: you can turn a complex technology narrative into a compelling business case.
Benefits
  • Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment!
  • Every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations.
  • If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr!
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
large language modelsagentic AIprompt engineeringRAG architecturesfine-tuningAPIsconversational AI platformsvirtual agentsmiddlewaredata platforms
Soft Skills
storytellingpresentation skillsstrategic communicationthought leadershipengagement with C-level audiencesnarrative craftingconfidencecollaborationclarity in communicationcustomer engagement
Certifications
BS in Computer ScienceMS in Computer ScienceBS in Business StrategyMS in Business StrategyBS in Information SystemsMS in Information Systems