Senior Client Services Project Manager, CX
NICE
full-time
Posted on:
Location Type: Remote
Location: United States
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Job Level
Tech Stack
About the role
- Serve as a liaison between product management and business stakeholders for product processes
- Manage, coordinate, and support AI product-related projects through regular status meetings, communications, and monitoring
- Work with various business stakeholders to define and document scope, requirements, timelines, expectations, and potential risks
- Create and manage project plans, timelines, risks, and status communication methods
- Drive creation of process-related documentation, including training documents, knowledge articles, project plans, etc.
- Work as a primary point of contact for business stakeholders, product owners, and the larger project team
- Have the ability to multi-task multiple projects at a particular time
- Communicate in an effective and professional way with stakeholders and customers in and outside of inContact
- Provide guidance and collaboration to, and with, Product teams who are preparing for new product introduction, new product pricing, end of life strategy and migration
- Identify process needs in support of an effective product rollout experience
- Assist in updates and delivery to business
- Assist in business stakeholder management to ensure launch requirements are being met
Requirements
- Bachelor’s degree in Business Management, IT, or related field or equivalent work experience required
- Experience with Gen AI project delivery
- 5-6 years’ experience in project management
- Excellent customer service and people skills
- Excellent problem-solving skills
- Expert using SharePoint, MS Office Suite, and MS Project/other cloud-based project tools
- Ability to meet deadlines
- Effective communicator with superior interpersonal skills
- Ability to manage multiple projects at a time
- Ability to work with and to interpret technical information to non-technical individuals
Benefits
- Health insurance
- Professional development opportunities
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
project managementGen AI project deliveryprocess documentationscope definitionrisk managementrequirements gatheringtimeline managementcustomer serviceproblem-solving
Soft Skills
communicationinterpersonal skillsmulti-taskingcollaborationguidancestakeholder managementeffective communication
Certifications
Bachelor’s degree in Business ManagementBachelor’s degree in IT