NICE

Manager, Professional Services, AI, CX

NICE

full-time

Posted on:

Location Type: Remote

Location: United States

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Job Level

SeniorLead

Tech Stack

PMP

About the role

  • Serve as primary executive-facing PMO leader for AI programs.
  • Translate client business objectives into AI roadmaps, Objectives & Key Results (OKRs), and Key Performance Indicators (KPIs).
  • Present portfolio status, risks, options, and value realization to client executives.
  • Lead steering committees, Quarterly Business Reviews (QBRs), and executive communication.
  • Establish PMO standards tailored to AI, including AI/ML lifecycle stage gates.
  • Run portfolio intake, prioritization, funding, and benefits tracking.
  • Implement AI-augmented reporting, dashboards, and risk sensing.
  • Oversee end-to-end delivery of AI solutions, including data readiness, model validation, deployment, and adoption.
  • Ensure alignment to responsible AI principles and compliance.
  • Partner with Data/ML Engineering, MLOps, Security, and Business stakeholders.
  • Lead, mentor, and coach PMs, TPMs, and analysts.
  • Manage staffing, workload balancing, and performance.
  • Foster a high-performing, client-centric culture.

Requirements

  • BS/BA in technical (e.g., CS/IS/EE) or business (e.g., Marketing/MIS) field or equivalent work experience required. MBA preferred.
  • 7–10+ years in program/project management; 3+ managing AI/ML initiatives.
  • Proven people-leadership experience in managing and coaching direct reports.
  • Experience delivering complex, client-facing AI programs.
  • Strong understanding of AI/ML concepts, data governance, and MLOps.
  • Excellent executive communication and stakeholder leadership.
  • PMP Certification.
Benefits
  • Health insurance
  • 401(k)
  • Paid time off
  • Professional development opportunities
  • Flexible working hours
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
AIMLprogram managementproject managementdata governanceMLOpsOKRsKPIsportfolio managementrisk management
Soft Skills
executive communicationpeople leadershipmentoringcoachingstakeholder leadershipclient-centric cultureworkload balancingperformance managementteam leadershiporganizational skills
Certifications
PMP Certification