Senior AI Adoption Consultant – COE
NICE
full-time
Posted on:
Location Type: Remote
Location: United States
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Job Level
About the role
- Define and maintain standards for AI readiness, adoption, stabilization, and sustained usage.
- Establish clear criteria for what constitutes effective AI usage, trust, and operational fit.
- Define behavioral and operational validation requirements tied to AI deployment.
- Create reusable enablement assets including playbooks, validation checklists, supervisor guides, prompt standards, and reinforcement tools.
- Define prompt and interaction standards that drive consistent generative AI performance across environments.
- Ensure enablement assets are practical, field-tested, and directly usable by delivery and customer-facing teams.
- Define how enablement is integrated into AI rollout, stabilization, and post-launch activities.
- Partner with delivery and training teams to ensure enablement is executed as part of AI delivery, not as a parallel effort.
- Define role-based enablement expectations for agents, supervisors, and operations leaders.
- Establish internal and partner enablement standards to reduce variance and rework.
- Ensure adoption and enablement standards are consistently applied across regions and delivery models.
- Act as a point of alignment across product, delivery, training, and AI leadership.
- Analyze adoption, usage, and enablement signals across customers to identify systemic gaps and patterns.
- Translate insights into actionable recommendations for product, engineering, and delivery teams.
- Support leadership with clear, data-backed views of adoption and enablement health.
Requirements
- 6+ years of experience in AI adoption, enablement, CX transformation, or enterprise consulting
- Strong understanding of contact center operations and AI-driven self-service environments
- Demonstrated experience designing scalable enablement frameworks, playbooks, or standards
- Practical familiarity with generative AI behavior, prompt design, and adoption challenges
- Experience embedding enablement into delivery motions rather than running standalone change programs
- Ability to influence cross-functional teams without formal authority
- Strong analytical, communication, and documentation skills
Benefits
- Health insurance
- 401(k) matching
- Flexible work hours
- Paid time off
- Remote work options
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
AI readinessAI adoptionAI stabilizationgenerative AIprompt designenablement frameworksvalidation checklistsplaybooksoperational validationCX transformation
Soft Skills
influenceanalytical skillscommunication skillsdocumentation skillscollaborationleadershiporganizational skillsproblem-solvingadaptabilitycross-functional teamwork