Sales Engineer – Western Europe, Spain
NICE
full-time
Posted on:
Location Type: Remote
Location: Spain
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Tech Stack
About the role
- Support strategic opportunities across the WEST region (Spain as primary, plus Italy and Portugal).
- Partnering with the sales team to plan, prepare and execute on strategic deals within the sales cycle.
- Participating in discovery calls and technical deep dives.
- Creating and delivering powerful presentations and customized product demonstrations
- Design and recommend solutions that meet customer specific needs and business requirements, highlighting the benefits, capabilities and value proposition of NiCE Cognigy.
- Discover and analyze customer requirements, understand their pain points, and provide recommendations on how NiCE Cognigy can address these needs.
- Collaborating with relevant stakeholders to communicate customer requirements and further enhancements.
- Provide technical support to the sales team before and during the sales process, answering technical questions, demonstrating NiCE Cognigy to potential customers, and providing product information.
- Stay up-to-date on the competitive landscape and perform technical comparisons between the company's software and other conversational AI products on the market.
- Provide internal training to other teams across the company
Requirements
- Consulting & Sales Engineering Expertise: Leverage your experience in roles like consultant, sales engineer, or presales to provide insightful and engaging demonstrations.
- Enterprise Software Proficiency: Bring your background in the enterprise software space, particularly with contact center or automation technologies, to the table.
- Programming Skills: Utilize your JavaScript programming/scripting experience, essential for presales and enablement services. Knowledge of Java, Python, or similar languages is a plus.
- Low Code & Conversational AI Experience: Experience presenting conversational AI and generative AI technologies.
- Contact Center Knowledge: Understanding contact center technology (SIP and typical contact center components such as SBCs, ACD, ASR, TTS, etc.). Experience with conversation design, IVR design or chatbot design.
- Presentation Prowess: Be a confident and engaging presenter, capable of captivating your audience.
- Creative & Design Skills: Experience with video editing, Photoshop, or similar tools is a valuable asset.
- Tech Enthusiast: Demonstrate confidence in speaking about and dealing with technology, with an ability to quickly learn new technologies.
- Technical Expertise: Have a deep understanding of Cognigy, conversational AI technologies, NLU/NLP, and related software technologies, including UI/UX.
- Sales Acumen: Effectively communicate complex technology in an easy-to-understand manner, build rapport with customers, and showcase Cognigy’s capabilities and value proposition.
- Communication & Collaboration: Exhibit excellent communication skills, tailored to your audience, and the ability to collaborate effectively with cross-functional teams (Must be fluent in English and Spanish. Italian and Portuguese are a plus.)
Benefits
- Join an ever-growing, market disrupting, global company
- Work in a fast-paced, collaborative, and creative environment
- Endless internal career opportunities across multiple roles, disciplines, domains, and locations
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
JavaScriptJavaPythonconversational AIgenerative AIcontact center technologySIPNLUNLPUI/UX
Soft Skills
presentation skillscreative skillscommunication skillscollaborationsales acumentechnical supportproblem-solvingstakeholder engagementtrainingcustomer engagement