NICE

Business Consultant, AI Strategy

NICE

full-time

Posted on:

Location Type: Remote

Location: United States

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About the role

  • Serve as a strategic advisor to enterprise customers on AI-led CX and contact center transformation
  • Own the end-to-end business case, from value hypothesis through realization and sustained ROI
  • Lead customers in identifying, prioritizing, and sequencing AI-driven CX use cases tied to measurable financial and operational outcomes
  • Translate AI-enabled capabilities into clear adoption strategies, value metrics, and executive success criteria
  • Design and lead enterprise change strategies across people, process, technology, and governance
  • Act as program-level consulting lead for multi-product, multi-stakeholder initiatives
  • Build long-term executive relationships, becoming a trusted advisor to senior leadership
  • Ensure accountability for value realization, benefits tracking, and ROI delivery
  • Identify opportunities for expansion, renewal, and additional strategic engagements

Requirements

  • Strong experience in enterprise business consulting, preferably within technology, CCaaS, or CX software
  • Demonstrated expertise advising customers on AI-enabled transformation, including AI, automation, analytics, or decisioning
  • Deep understanding of contact center operations and CX economics
  • Proven ability to build and defend complex business cases, financial models, and ROI analyses
  • Strong strategic consulting mindset—able to move from executive vision to execution roadmap
  • Exceptional executive presence and communication skills, including C-suite presentations
  • Track record of influencing senior stakeholders and leading without formal authority
  • Experience leading multi-product, multi-workstream enterprise programs
  • Comfort operating in a matrixed, fast-paced, and ambiguous environment.
Benefits
  • Join an ever-growing, market-disrupting global company where teams—comprised of the best of the best—work in a fast-paced, collaborative, and creative environment.
  • Opportunity to learn, grow, and advance your career across multiple roles, disciplines, domains, and locations.
  • NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
AIautomationanalyticsdecisioningbusiness case developmentfinancial modelingROI analysisCX softwarecontact center operationsenterprise change strategies
Soft skills
strategic consulting mindsetexecutive presencecommunication skillsinfluencing stakeholdersleadership without authorityrelationship buildingaccountabilityadaptabilityproblem-solvingexecutive advisory