Senior Client Services Project Manager
NICE
full-time
Posted on:
Location Type: Hybrid
Location: 🇺🇸 United States
Visit company websiteJob Level
Senior
About the role
- Own full lifecycle project delivery from planning through execution to closure, ensuring adherence to project management best practices (Agile and Waterfall).
- Build project plans based on customer requirements and implementation team deliverables.
- Develop detailed project plans aligned with the SOW.
- Lead multiple projects concurrently.
- Track action items and enforce accountability across stakeholders.
- Identify and mitigate risks early.
- Lead post-project evaluations.
- Communicate clearly and regularly with all stakeholders.
- Foster a culture of collaboration and excellence.
Requirements
- Minimum 5+ years of project management experience.
- Proven track record managing multiple projects.
- Comfortable working with technical teams.
- Experience serving as the primary client contact.
- Skilled in developing and maintaining detailed project plans.
- Proactive in managing risks and escalations.
- Highly organized and detail-oriented.
- Proficient in MS Project, Jira, Asana, or Smartsheet.
- Must be authorized to work in the US.
Benefits
- flexible working arrangements
- career growth opportunities
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
project managementAgileWaterfallproject planningrisk managementstakeholder managementpost-project evaluationaccountability enforcementdetail orientationmulti-project management
Soft skills
communicationcollaborationorganizationproactivityleadership