Senior Customer Success Manager
NICE
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteJob Level
Senior
About the role
- Ensure Cognigy’s customers feel they are supported and guided through their journey
- Leverage enterprise software solutions to guide customers in using Cognigy's technology
- Identify customer needs through structured discovery processes
- Provide assessments and advice on solutions through technical discussions
- Engage with enterprise executives, articulating the strategic business value of solutions
- Define and track customer success metrics
- Design and implement effective customer retention strategies
- Craft compelling sales proposals aligned with customer goals
- Work with sales and technical teams to drive customer loyalty and satisfaction
Requirements
- At least 5 years of experience in the software industry as a Customer Success Manager
- CCaaS, AI or conversational AI a MUST
- A deep understanding of what constitutes strategic business value in the software industry
- Exceptional communication skills, both written and oral
- Empathetic to customer needs with a user-centric approach
- An analytical and structured approach to problem-solving
- Openness to travel up to 20% of the time within the USA
- A robust understanding of business and IT processes
- Personal alignment with our company’s values and culture
Benefits
- Join an ever-growing, market disrupting, global company
- Fast-paced, collaborative, and creative environment
- Endless internal career opportunities across multiple roles, disciplines, domains, and locations
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
CCaaSAIconversational AIcustomer success metricscustomer retention strategiessales proposals
Soft skills
communication skillsempatheticuser-centric approachanalyticalstructured problem-solving