NICE

Lead Voice Engineer

NICE

full-time

Posted on:

Location Type: Remote

Location: Remote • 🇬🇧 United Kingdom

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Job Level

Senior

Tech Stack

DNSLinuxServiceNowTCP/IPUnixVoIP

About the role

  • Lead Voice infrastructure projects, serving as the Subject Matter Expert.
  • Act as the lead Voice/Telephony resource for Sales, Operations, Product, and other teams.
  • Collaborate with colleagues, customers, vendors, and other parties to understand, design, and implement enterprise-wide solutions.
  • Design, review, analyze, evaluate, upgrade, expand, troubleshoot, support, and maintain the voice network.
  • Apply hands-on expertise in proof-of-concepts and new initiatives.
  • Perform routine maintenance of voice network infrastructure.
  • Collaborate with other teams to resolve escalated issues.
  • Configure Ribbon Communications and AudioCodes telephony systems and SBCs.
  • Plan and implement disaster recovery strategies.
  • Monitors and responds to network troubles, outages, and events.
  • Train and mentor junior team members.

Requirements

  • Bachelor’s degree in Telecommunications or a related field, or equivalent work experience.
  • 5+ years of experience in telecommunications.
  • Expert-level knowledge of VoIP and SIP protocols.
  • Expert-level experience with Session Border Controllers in carrier-grade environments.
  • Advanced administration and management skills with Ribbon Communications/Sonus (SBC and PSX) or AudioCodes.
  • Strong understanding of call routing principles, including quality metrics, Least Cost Routing, and Number Portability.
  • Proficiency with network sniffer technologies and capture tools (e.g., Wireshark, Empirix).
  • Familiarity with network monitoring and management systems.
  • Command-line knowledge of UNIX/Linux operating systems.
  • Experience with trouble ticket systems such as Remedy or ServiceNow.
  • Knowledge of WebRTC, TLS, and SRTP protocols.
  • Solid understanding of IP networks and concepts (TCP/IP, subnetting, routing, VLAN, IPSEC, DNS, DHCP, etc.).
  • Excellent communication and teamwork skills.
  • Self-starter with strong problem-solving abilities, thriving in high-paced, high-pressure environments.
  • Flexibility to work off-hours, weekends, or as part of a 24/7 on-call rotation schedule.
Benefits
  • Must be able to support a flexible schedule and on-call services.
  • Adhere to the company Code of Ethics, policies, and procedures.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
VoIPSIP protocolsSession Border ControllersRibbon CommunicationsAudioCodescall routing principlesnetwork sniffer technologiesUNIXLinuxWebRTC
Soft skills
communicationteamworkproblem-solvingself-startermentoringcollaborationflexibilityleadershiporganizationalescalation management