NICE

Solutions Architect

NICE

full-time

Posted on:

Location Type: Remote

Location: Remote • 🇺🇸 United States

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Job Level

Mid-LevelSenior

Tech Stack

Cloud

About the role

  • The Solutions Architect is a highly skilled individual acting as the primary liaison to support NiCE CXone customers through custom deployment projects.
  • Engage with clients, stakeholders and internal team members to elicit, document, and prioritize business, functional, and system-level requirements for the development of Statements of Work (SOW) for Enterprise Customers.
  • Provide best practices consulting on the journey from premise to cloud solutions and stay involved through the onboarding process.
  • Assist with the solution life-cycle and ensure a seamless customer journey.
  • Have a strong command of CXone products and ecosystem and be responsible for configuration of CXone solutions based on customer requirements and industry best practices.

Requirements

  • 3+ years of solution architecture experience
  • 3+ years of consulting or customer engagement experience
  • 3+ years of contact center experience
  • Proven experience in integration architecture and solution design.
  • Familiarity with AI and NLP technologies, preferably within the CX domain.
  • Ability to work across the full sales cycle, with a focus on pre-sales and solution scoping.
  • Strong communication and collaboration skills, with the ability to work effectively across departments.
  • Experience with Cognigy or similar platforms is a plus.
  • Strong multi-tasking skills with the ability to adapt to shifting priorities, demands, and timelines between multiple technologies and tools across various clients.
  • Ability to translate solution functionality and opportunities into clear, precise and easy to read functional documentation.
  • Strong business acumen to quickly learn new solution processes and understand how technology supports the business in achieving revenue and profit goals.
  • Comfortable working in a fast-paced, results-oriented environment.
  • Ability to work with remote customers and communicate using virtual communication tools.
  • Ability to manage deliverables across multiple projects and meet tight deadlines.
  • Proficiency in MS Office suite, including MS Visio (or other diagramming tool), and advanced MS Word, MS Excel and PowerPoint skills.
Benefits
  • Enjoy NiCE-FLEX!
  • 2 days working from the office and 3 days of remote work each week.
  • Opportunity for internal career growth across multiple roles, disciplines, domains, and locations.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
solution architectureintegration architecturesolution designAI technologiesNLP technologiesCXone productsconfiguration of CXone solutionsfunctional documentationbusiness acumenmulti-tasking
Soft skills
communication skillscollaboration skillsadaptabilitycustomer engagementconsultingproblem-solvingtime managementresults-orientedstakeholder engagementremote communication