NICE

Maintenance Sales Manager

NICE

full-time

Posted on:

Location Type: Remote

Location: Remote • 🇺🇸 United States

Visit company website
✨ AI Apply
Apply

Job Level

Mid-LevelSenior

About the role

  • Prepare and analyze financial reports and contractual documents ahead of internal renewal meetings to facilitate informed discussions.
  • Engage directly with clients to understand their goals and desired outcomes for contract renewals, ensuring alignment with business objectives and customer expectations.
  • Negotiating contract terms, pricing, and other details to achieve favorable outcomes for both the company and the customer, which will maintain and increase revenue through effective contract negotiations
  • Partner with SAMs, AEs, Technical Account Managers (TAMs) and the Finance team to represent the best interest of NiCE and revenue retention goals
  • Partner with the finance team to ensure healthy price points
  • Extending contracts for multiple years
  • Become intimately familiar with customer contracts and NiCE billing methods
  • Maintain working knowledge of competitors and what strategy NiCE should develop for counter offers and retaining the customer.
  • Maintain working knowledge of NiCE products/services
  • Partner with TAMs, SAMs, and AEs to ensure consistent messaging to the customer
  • Measure success via tracking of client retention and revenue growth with multiple sources such as Salesforce and Excel.
  • Communicate effectively and professionally with internal and external stakeholders.
  • Investigate areas of risk and prepare course of action/recommendations to minimize risk
  • Create and prepare contract documents, presentations, emails, and spreadsheets to support contract management activities

Requirements

  • Bachelor’s degree in Information Technology or Business Administration or related field or equivalent work experience
  • 4+ years applicable experience in contract negotiation
  • 4+ years in contact center or service delivery
  • Experience with SAAS billing models
  • Demonstrated experience in a fast-paced environment and meeting customer contract timelines
  • Demonstrated experience working independently with little to no daily supervision
  • Ability to pivot between negotiation projects
  • Ability to multitask responsibilities
  • Exhibit adaptability and responsiveness by embracing change and implementing necessary adjustments to support evolving business needs and customer expectations.
  • Thrive in uncertain environments by maintaining focus and productivity amid incomplete information or shifting parameters.
  • Tracking and reporting on renewal metrics, such as renewal rates.
  • To be innovative with strategic ideas and approaches in negotiation
  • To have Problem solving and critical thinking skills
  • To be able to effectively communicate with high level customer stakeholders such as CEOs, CTOs, and CFOs.
  • To be Efficient with Microsoft office applications, PowerPoint, and Salesforce
Benefits
  • Join an ever-growing, market disrupting, global company
  • Fast-paced, collaborative and creative environment
  • Opportunities for internal career growth across multiple roles, disciplines, domains and locations

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
contract negotiationSAAS billing modelsfinancial reportingcontract managementclient retention trackingrevenue growth measurementproblem solvingcritical thinking
Soft skills
communicationadaptabilityresponsivenessmultitaskingindependenceinnovationfocusproductivity