NICE

Manager, Professional Services, CX

NICE

full-time

Posted on:

Location Type: Remote

Location: Remote • 🇺🇸 United States

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Job Level

Mid-LevelSenior

About the role

  • Responsible for consultative performance in all areas related to NICE solutions provisioning, implementation, and deployment of technical and business solutions to clients.
  • Manage customer expectations and satisfaction, configure NICE products, coordinate interdepartmental activities, and track time/status within NICE systems.
  • Act as a mentor and coach for junior staff and supervise project teams.

Requirements

  • BS/BA in technical or business field or equivalent work experience required. MBA preferred.
  • 6+ years of professional experience beyond education requirements
  • 3 - 5 years management experience, with specific specialization depending on the consultant's background.
  • Desired personal profile: analytical, inquisitive, service & team-oriented, friendly demeanor, early adopter.
Benefits
  • Enjoy NICE-FLEX hybrid model: 2 days working from the office and 3 days of remote work
  • Opportunities for internal career development and growth

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft skills
analyticalinquisitiveservice-orientedteam-orientedfriendly demeanormentoringcoachingproject management
Certifications
BS/BAMBA