NICE

Client Services Admin

NICE

full-time

Posted on:

Location Type: Hybrid

Location: Clark • 🇵🇭 Philippines

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Job Level

Mid-LevelSenior

About the role

  • Verify daily task completions across teams, ensuring all deliverables are accurate and timely.
  • Conduct routine checks on timesheets and adherence to code of conduct policies, escalating discrepancies when necessary.
  • Participate in weekly workflow meetings and provide insights on task status, delays, and operational bottlenecks.
  • Support management in maintaining remote work accountability, ensuring compliance with HR policies and remote work eligibility.
  • Contribute to a culture of high performance, discipline, and compliance without compromising operational efficiency.
  • Maintain accurate and up-to-date records of staff tasks, timesheets, and workflow logs.
  • Assist in scheduling meetings, preparing agendas, and documenting minutes, especially for workflow and compliance check-ins.
  • Handle basic correspondence, including follow-ups on pending tasks or approvals.
  • Support onboarding of new staff by preparing documents, training materials, and workflow guides.
  • Assist with filing, data entry, and document organization to ensure easy retrieval of records for audits or management reviews.
  • Generate reports for management on workflow completion, compliance metrics, and task productivity.
  • Assist with reconciliations, invoicing, and data entry as needed.
  • Support team with routine bookkeeping tasks, ensuring accuracy and timeliness.

Requirements

  • Proven experience in administrative, bookkeeping, or workflow monitoring roles.
  • Strong attention to detail and ability to follow processes rigorously.
  • Excellent communication skills for liaising with management and offshore staff.
  • Familiarity with productivity monitoring tools; experience with AI-based tools is a plus.
  • Ability to work independently, manage multiple tasks, and meet tight deadlines.
  • Knowledge of accounting principles and basic financial operations is desirable.
Benefits
  • **🌟 Why Join Us?****Benefits:**Our benefits package is designed for full-time roles. For part-time/project-based roles, some benefits may or may not apply and will be discussed during the interview.
  • **Core Benefits:**
  • - HMO on Day 1 + Free coverage for 2 dependents after 2 years
  • - Life Insurance
  • - Government-mandated benefits
  • - 20 Annual Leave Credits
  • - 13th-month pay
  • - Birthday & Bereavement Leave
  • **Onsite/Hybrid Extras:**
  • - Travel Subsidy
  • - Staff House Accommodation (within certain distance)
  • - Free Shuttle Service
  • - Free Lunch & Uniform
  • - Perfect Attendance Bonus
  • **For All Employees:**
  • - Onboarding Training
  • - Monthly Engagement Activities
  • - Birthday Gift & Weekly Treats
  • - Christmas Hamper & Anniversary Gift
  • - Opportunity to Travel
  • **💰 Referral Bonus**Refer a friend and get up to **PHP 8,000 via GCash** for every successful hire in this role!
  • - Grad trainees, junior, entry-level, and admin positions: PHP 3,000
  • - Intermediate positions: PHP 5,000
  • - Senior and hard-to-fill positions: PHP 8,000
  • Referral link: https://rb.gy/u35c6
  • **📣 Apply Now**Be part of a company that empowers people with technology.** Check us out:** 🌐 Website** 📘 Facebook** 🌟 Glassdoor

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
bookkeepingworkflow monitoringdata entrydocument organizationreport generationinvoicingreconciliationscompliance metricsfinancial operationstimesheet management
Soft skills
attention to detailcommunication skillsindependencetask managementdeadline managementorganizational skillsproblem-solvingcollaborationdisciplineperformance culture