NICE

Director, Customer Success, CX

NICE

full-time

Posted on:

Location Type: Remote

Location: Remote • 🇺🇸 United States

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Job Level

Lead

Tech Stack

Cloud

About the role

  • Lead strategic account engagement across a portfolio of top-tier enterprise clients.
  • Deliver measurable value, accelerate adoption of cloud-native, AI powered platform, and drive long-term customer success and growth.
  • Act as a trusted advisor to C-level stakeholders, aligning innovative capabilities to customer business goals.
  • Build strong, enduring relationships with senior client executives.
  • Champion the full post-sale customer lifecycle—onboarding, adoption, optimization, and renewal.

Requirements

  • Bachelor’s degree in Business, IT, or a related field required; MBA preferred.
  • 10+ years of experience in Customer Success, Account Management, or Professional Services within SaaS or CCaaS.
  • 5+ years of experience with NICE CXone or comparable platforms (Genesys, Five9, Talkdesk, etc.).
  • Proven success managing large, strategic enterprise clients with global footprints.
Benefits
  • Join an ever-growing, market disrupting, global company
  • Opportunity for career growth
  • Fast-paced, collaborative, and creative environment

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
Customer SuccessAccount ManagementProfessional ServicesSaaSCCaaSNICE CXoneGenesysFive9Talkdesk
Soft skills
strategic engagementrelationship buildingtrusted advisorcommunicationcustomer advocacy
Certifications
Bachelor’s degreeMBA
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