About the role
- Lead strategic account engagement across a portfolio of top-tier enterprise clients.
- Deliver measurable value, accelerate adoption of cloud-native, AI powered platform, and drive long-term customer success and growth.
- Act as a trusted advisor to C-level stakeholders, aligning innovative capabilities to customer business goals.
- Build strong, enduring relationships with senior client executives.
- Champion the full post-sale customer lifecycle—onboarding, adoption, optimization, and renewal.
Requirements
- Bachelor’s degree in Business, IT, or a related field required; MBA preferred.
- 10+ years of experience in Customer Success, Account Management, or Professional Services within SaaS or CCaaS.
- 5+ years of experience with NICE CXone or comparable platforms (Genesys, Five9, Talkdesk, etc.).
- Proven success managing large, strategic enterprise clients with global footprints.
- Join an ever-growing, market disrupting, global company
- Opportunity for career growth
- Fast-paced, collaborative, and creative environment
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
Customer SuccessAccount ManagementProfessional ServicesSaaSCCaaSNICE CXoneGenesysFive9Talkdesk
Soft skills
strategic engagementrelationship buildingtrusted advisorcommunicationcustomer advocacy
Certifications
Bachelor’s degreeMBA