NICE

Lead Professional Services Engineer, CX

NICE

full-time

Posted on:

Location Type: Remote

Location: Remote • 🇺🇸 United States

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Job Level

Senior

Tech Stack

CloudSQL

About the role

  • The Analytics PSE is responsible for planning, documenting, and deploying our software suite into hosted and on-premise environments.
  • The PSE has excellent troubleshooting abilities, can learn new concepts and technologies rapidly, is self-motivated, and possesses excellent communications skills; both written and verbal.
  • A background in SQL administration and some level of software development and architecture is required – in addition to a strong working foundation in a myriad of fundamental technologies including server administration, IT infrastructure, networking, network security, cloud-based delivery, CI/CD concepts, and AI driven tools.

Requirements

  • Bachelor of Science in Computer Science, Information Technology, Information Systems, or similar.
  • 5-10 years’ experience in enterprise system administration and technology / software development experience will be considered in lieu of a degree.
  • Excellent analytical and troubleshooting skills required
  • “Can Do” positive approach
  • Solution oriented personality
  • Excellent written and verbal communications skills
  • Experience in customer-facing delivery
  • Experience deploying enterprise class software that utilizes a variety of technologies is desirable
  • Candidate needs to be self-motivated, able to work alone and with a team, and be able to think creatively.
  • Flexible working schedule required.
  • Weekend work required, usually no more than 50% of the time.
  • Occasional travel may be required.
Benefits
  • Weekend work required, usually no more than 50% of the time
  • Occasional travel may be required.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
SQL administrationsoftware developmentsoftware architectureserver administrationIT infrastructurenetworkingnetwork securitycloud-based deliveryCI/CDAI driven tools
Soft skills
troubleshootinganalytical skillscommunication skillsself-motivatedsolution orientedcustomer-facing deliverycreative thinkingflexibilityteamworkpositive approach
Certifications
Bachelor of Science in Computer ScienceBachelor of Science in Information TechnologyBachelor of Science in Information Systems