Operations and Support Engineer

ng-voice

full-time

Posted on: 9/16/2025

Origin: • 🇩🇪 Germany

✨ AI Apply

Mid-LevelSenior

AWSCloudFirewallsGoogle Cloud PlatformKubernetesLinuxSwitching

About the role

Continuous operations of the solution
Support client’s tech teams 24/7 via an online portal, phone, email, and chat
Manage incidents to resolve all issues within the agreed SLA, including escalation to higher support levels when necessary
Troubleshoot IMS Telco or Cloud-related issues
Keep clients updated on the progress
Continuously monitor the deployed solutions
Continuously improve internal processes and KPI

Experience with Linux machines (setup, admin, operation)
Experience with networking infrastructures including routing, switching, firewalls, and load balancing techniques
Debugging and tracing skills (Wireshark)
Experienced with IMS
Very good communication and customer handling skills
Fluency in English
Available to work in rotating shifts
Experience providing support to technical clients and their teams
Nice to have: Knowledge of signaling standards and protocols such as SIP and Diameter
Nice to have: Experience with Kubernetes administration
Nice to have: Worked with public clouds like AWS and GCP
Nice to have: Experience in mobile networks (EPC and 5G)