Director, Digital Products
NFPA
full-time
Posted on:
Location Type: Remote
Location: Remote • Massachusetts • 🇺🇸 United States
Visit company websiteSalary
💰 $142,152 - $241,755 per year
Job Level
Lead
About the role
- Drive the vision, roadmap, and execution of enhancements for the company’s existing SaaS platform (NFPA LiNK)
- Oversee the development of new digital products in the portfolio, including NFPA’s LLM
- Identify opportunities to expand the SaaS offerings and content integration
- Provide product guidance for the design and launch of a new API-based SaaS licensing product
- Collaborate with IT and the product strategy team to deliver innovative, customer-focused solutions
- Monitor competitive landscape and analyze market research and market trends to ensure product differentiation and growth opportunities
- Engage with relevant stakeholder organizations to remain informed of industry activities
- Develop and implement go-to-market strategies that expand customer acquisition and maximize revenue
- Build strategies to increase customer engagement, satisfaction, and renewal rates
- Set direction for, lead and provide management, mentoring, and coaching to a small team
- Track and report on key SaaS KPIs, including MRR, ARR, CAC, LTV, and churn
Requirements
- Bachelor’s degree in Business, Computer Science, or related field; MBA or advanced degree preferred.
- 10+ years of SaaS leadership experience in product, growth, or revenue-focused roles, with at least 3 years in a director-level position.
- Proven success in scaling SaaS products, improving retention, and driving revenue growth.
- Demonstrated ability to define and execute AI product strategies, leading cross-functional teams to design, develop, and integrate AI and LLM technologies into scalable SaaS platforms.
- Strong understanding of SaaS financial metrics (ARR, MRR, churn, CAC, LTV).
- Excellent leadership, communication, and cross-functional collaboration skills.
- Demonstrated ability to thrive in a fast-paced, high-growth environment.
Benefits
- Competitive compensation and comprehensive, best-in-class benefits
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
SaaSAPIAILLMproduct strategycustomer acquisitionrevenue growthSaaS KPIsretentionscalable platforms
Soft skills
leadershipcommunicationcross-functional collaborationmentoringcoachingstrategic thinkingcustomer engagementproblem-solvingadaptabilityteam management
Certifications
Bachelor's degreeMBA