Bilingual Benefits Counselor, Spanish
NFP, an Aon company
full-time
Posted on:
Location Type: Remote
Location: Tennessee • United States
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Salary
💰 $45,000 - $61,000 per year
Job Level
About the role
- Provide personalized guidance to employees during the benefits enrollment process via our remote call center
- Serve as a subject matter expert on all benefit plans, including Medical, Dental, Vision, FSA/HSA, Disability, Life Insurance, etc.
- Provide inbound and outbound call support and respond to emails for assigned employer groups
- Generate and review reports to identify new hires requiring outreach and complete daily and weekly follow-ups
- Collaborate with employer HR contacts to confirm enrollment status and resolve service issues
- Process qualifying life events and manage open tickets assigned by the Enrollment Manager
- Maintain exceptional time management skills to balance multiple projects and deadlines
Requirements
- Proven experience in benefits enrollment and call center environments
- Strong communication skills to clearly explain benefit options and guide employees through enrollment
- Active Life and Health Insurance License (multi-state preferred)
- Bilingual proficiency in English and Spanish (required for bilingual role)
- Exceptional interpersonal skills, attention to detail, and organizational ability
- Ability to prioritize and manage multiple deadlines effectively
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
benefits enrollmentcall center supportreport generationlife events processingticket management
Soft Skills
communication skillsinterpersonal skillsattention to detailorganizational abilitytime managementprioritization
Certifications
Life Insurance LicenseHealth Insurance License