NFON AG

AI Engineer

• Develop and implement full-stack applications using Generative AI (GenAI) as well as chatbot and voicebot technologies
• Support our customers and partners in implementing our solutions — both on-site and remotely
• Analyze implementation experiences and derive best practices to continuously feed into our development roadmap and backlog
• Work closely with internal teams to develop tailored solutions for customers and deliver innovative features

Senior AI Engineer – all genders

Call Center Representative

• You and the Value Added Services team take full responsibility for order intake and revenue generation in collaboration with our strategic partners in the Contact Center & AI area.
• You manage our top partners and advise them on expanding their business success with Contact Center solutions.
• You acquire new customers in cooperation with the sales colleagues of our top partners, technically supported by our Presales Consultants.
• You maintain relationships with your contacts and purposefully develop them.
• You support them holistically from the proposal stage through the project phase and beyond.
• You network via social media and represent our company at (customer) events or industry gatherings such as CCW.
• You actively contribute to product and process improvements.

Senior Sales Consultant – Contact Center & AI

LLM Engineer

• You develop custom chat and voice bots for our clients
• You are involved in development from concept to deployment and work with botario, our chatbot management platform
• You define how the desired processes can be implemented as dialogues and create the content required for the chatbot
• You develop integrations with clients' system landscapes as needed
• You use prompt engineering to improve the bots' efficiency and accuracy

Senior AI Engineer – all genders

Senior Sales Consultant – Contact Center & AI

Chatbot LLM Engineer