Desktop Support Technician

NexusTek

Desktop Support Technician providing remote IT support and troubleshooting in a mixed OS environment. Managing provisioning and serving as a resource for AI tool adoption.

Posted 7/16/2026contractSanta Clara • 🇺🇸 United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in AI tool enablement, remote hardware and software troubleshooting, and support across diverse operating systems. Proficient in managing IT provisioning workflows and utilizing modern collaboration and ITSM tools.

Highest-signal resume keywords

AI Tool EnablementRemote Hardware TroubleshootingSaaS/ITSM ToolingCollaboration Tools SupportMixed OS Environment Support

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

AI Tool AdoptionHardware TroubleshootingSoftware TroubleshootingIT ProvisioningJIRAMicrosoft 365SlackTeamsZoomAWS

Soft Skills

Independent WorkProactive CommunicationResponsiveness

Tools & Technologies

GCPAsana

Industry Keywords

Mixed OS EnvironmentRemote SupportCollaboration ToolsITSM

Tech Stack

Tools & technologies

AWSGoogle Cloud PlatformITSMLinux

About the role

Key responsibilities & impact

Drive AI tool enablement and adoption (Claude) across the team, serving as the go-to resource for AI-savvy support
Provide remote-first hardware and software troubleshooting for end users; triage and resolve what's solvable remotely, and handle hands-on items (hardware failures, peripheral issues, device provisioning) during scheduled on-site visits
Support a mixed OS environment: Mac, Windows, and Linux
Manage new hire and termination provisioning/deprovisioning across the client's tool stack, coordinating physical setup with the on-site visit schedule
Support and troubleshoot collaboration tools: Slack, Teams, Zoom
Provide first-line support on JIRA (ITSM), Microsoft 365, and Asana
Support AWS and light GCP environments as needed
Serve as a reliable remote point of contact between on-site visits, with clear response and escalation expectations

Requirements

What you’ll need

Comfortable working independently with light day-to-day oversight
Broad generalist skill set across Mac/Windows/Linux rather than single-OS specialization
Experience with modern SaaS/ITSM tooling (JIRA, M365, Slack/Teams/Zoom)
Strong remote communicator who stays responsive and proactive between on-site visits
Comfortable with basic new-hire /termination IT provisioning workflows

Benefits

Comp & perks

Remote, United States ONLY
Client office on a bi-monthly cadence