Contract Systems Engineer

NexusTek

Systems Engineer addressing technical issues related to hardware, software, and networking in San Francisco. Delivering onsite technical support within client environments with proactive improvements.

Posted 6/16/2026contractSan Francisco • California • 🇺🇸 United StatesMid-LevelSeniorWebsite

Tech Stack

Tools & technologies

AzureCloudFirewalls

About the role

Key responsibilities & impact

Serve as an onsite technical contact for end users, delivering exceptional in-person IT support while building trusted client relationships.
Troubleshoot and resolve Tier 1 and Tier 2 technical issues related to hardware, software, and network infrastructure.
Manage and document all issues in the ConnectWise ticketing system, maintaining detailed notes until resolution.
Collaborate with client IT leadership and remote service teams, escalating complex issues when necessary.
Maintain comprehensive documentation of client systems and configurations.
Identify recurring issues and propose proactive improvements to enhance client experience.
Manage user accounts and access through Active Directory and Entra ID.
Balance competing support requests while ensuring adherence to SLAs.
Uphold confidentiality and security best practices for all client data and systems.

Requirements

What you’ll need

Combination of education, training, and experience demonstrating required technical knowledge and skills.
Proficiency in troubleshooting hardware, software, and Microsoft 365 applications.
Intermediate knowledge of networking concepts, including firewalls, routers, and switches with ability to perform basic configurations.
Experience with Azure cloud services, SonicWall/Meraki devices, and Cisco network equipment.
Strong skills in Windows 10/11 troubleshooting and VPN client configuration.
Experience with Active Directory and Entra ID administration tasks.
Excellent organizational skills and ability to manage multiple priorities.
Effective communication skills and ability to explain technical concepts to non-technical users.
Strong problem-solving skills and collaborative approach.

Benefits

Comp & perks

100% on-site work requirement
Monday - Friday | 8:00 am - 5:00 pm Pacific

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

troubleshootinghardware supportsoftware supportnetwork infrastructureMicrosoft 365networking conceptsWindows 10Windows 11VPN client configurationActive Directory

Soft Skills

client relationship buildingorganizational skillscommunication skillsproblem-solving skillscollaborative approach