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Tech Stack
Tools & technologiesAzureDNS
About the role
Key responsibilities & impact- Schedule: This role follows a rotating overnight shift schedule consisting of 12-hour shifts.
- Team members will work alternating weeks of 3 and 4 days.
- Week 1: Sunday–Tuesday, 5:45 PM – 6:15 AM MST
- Week 2: Saturday–Tuesday, 5:45 PM – 6:15 AM MST
- The schedule rotates on a bi-weekly basis.
- Remote, work from home, United States
Requirements
What you’ll need- Tier I technical support responsibilities, requiring a working knowledge of information technology and desktop support.
- Provide excellent client support via telephone and e-mail
- Address system alerts generated by NexusTek's monitoring systems.
- Maintain advanced administrative competencies of all NOC tools and products including backup, disaster recovery, AV, spam, patching solutions, DNS, SSL-Certs, DRaaS, FWaaS, onboarding, and offboarding.
- Monitor Security alerts and follow documented processes to investigate, communicate, take mitigating action, and escalate.
- Perform root cause analysis to completion and resolution.
- Maintain comprehensive notes in ConnectWise and update cases as needed until resolved.
- Identify alerts that can be tuned to be more valuable and generate minimal disruption.
- Propose new ideas for improving department effectiveness.
- Own and manage escalated support cases.
- Perform automation and scripting.
- Skills in Backup and disaster recovery, AV solutions, spam solutions, patching solutions, DNS, SSL-Certs, DRaaS, FWaaS, Windows Server, Office 365, multisite/stretched datacenter environments, MSP applications like ConnectWise, N-Able, and IT Glue are desirable.
- One or more of the following certifications may be required: CompTIA Network+ and/or Security+ (or comparable)
- Microsoft Entry Level Certification: Windows Server or Azure.
Benefits
Comp & perks- Four weeks of annual accrued PTO
- Seven paid national holidays
- Medical, dental, vision options
- Company-paid life insurance, short and long-term disability
- Voluntary benefits such as critical illness and accident
- Voluntary Legal Shield and identity theft protection
- Discretionary annual 401k match plan
- Generous employee referral bonus plan
- Employee Assistance Program
- Access to over 90,000+ courses in ADP My Learning
- StandOut employee engagement tools
- Eligible to apply for a Pluralsight license
- Eligible to apply for NexusTek Technical Academy or Leadership Academy
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
technical supportdesktop supportroot cause analysisautomationscriptingbackup solutionsdisaster recoveryAV solutionspatching solutionsDNS
Soft Skills
client supportcommunicationproblem-solvingproactiveorganizational skills
Certifications
CompTIA Network+CompTIA Security+Microsoft Entry Level Certification: Windows ServerMicrosoft Entry Level Certification: Azure