Technical Account Manager

Nexus Cognitive

Technical Account Manager providing customer-side technical advisory and internal coordination for a data platform. Guiding architectural credibility and integration planning with customer engineering teams.

Posted 5/25/2026full-timeCharlotte • North Carolina • 🇺🇸 United StatesSeniorLeadWebsite

Tech Stack

Tools & technologies

AirflowCloudKafkaKubernetesSpark

About the role

Key responsibilities & impact

Be the NX1 technical voice across the customer's daily technical operations — architecture review boards, security reviews, design discussions, integration planning, platform governance forums
Hold architectural credibility with the customer's senior engineers, architects, and platform team. The bar: you can walk into any of their technical rooms and earn it within the first 20 minutes
Translate between the customer's technical reality and NX1's engineering team — escalations, design clarifications, roadmap requests — without losing fidelity in either direction
Read design documents and ask the right questions; defend or challenge design choices constructively; produce written technical artifacts the customer's review boards take seriously
Provide technical context that informs but does not replace the work of the Principal SA (when one is deployed at the same account) and the FDEM (when an engagement is active)
Own the NX1-side technical context for each account you cover — keep engineering, FDEs, product, the SAD, and the AE aligned on what's happening at the customer technically
Route customer-side technical escalations to the right resource at NX1 (engineering, FDE, Principal SA, DCRE support) without becoming a bottleneck
Maintain working relationships with the customer's technical middle layer — senior ICs, tech leads, engineering managers — not just the architecture leadership
Support the AE/SAD on technical pre-renewal conversations and expansion-context preparation, without owning the commercial motion
Navigate vendor governance at a major enterprise: third-party risk reviews, audit responses, change management, vendor due diligence

Requirements

What you’ll need

10–16 years in enterprise data/cloud architecture as an SA, principal engineer, TAM, or equivalent
At least one prior multi-year embedded engagement at a Tier 1 enterprise customer (bank, top-tier insurer, public-sector flagship, automotive OEM, healthcare system) — you know what it means to be a vendor inside another organization's culture for 12+ months
Hands-on or recent hands-on depth in the modern OSS data stack: Spark, Trino, Airflow, Iceberg, Kubernetes, S3-compatible object storage, Kafka — at scale
Track record of being the customer's technical go-to person at a prior vendor engagement — named examples of "the customer's senior architects asked for me by name on this kind of problem"
Strong written technical communication — design memos, architecture decision records, exec briefs that hold up to senior technical review
Willingness to be on-site at the customer in Charlotte, NC (primary) and NYC (secondary) at 80%+ cadence for the WF deployment
For deployments at large banks: deep familiarity with bank IT culture and governance (risk and control frameworks, TPRM, change management, audit cycles)

Benefits

Comp & perks

A collaborative team culture built on curiosity and respect
Challenging work where your contributions clearly matter
A leadership team that invests in learning and development
The opportunity to work at the intersection of cloud, data, and AI innovation

ATS Keywords

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Hard Skills & Tools

enterprise data architecturecloud architectureOSS data stackSparkTrinoAirflowIcebergKubernetesS3-compatible object storageKafka

Soft Skills

technical communicationrelationship managementcollaborationproblem-solvingconstructive feedbacktechnical credibilityescalation managementdesign reviewalignmentvendor governance