Strategic Account Director

Nexus Cognitive

Strategic Account Director managing flagship accounts in financial services and public sector for NexusOne's composable data platform. Fostering multi-million-dollar partnerships and driving expansions.

Posted 5/14/2026full-timeAtlanta • 🇺🇸 United StatesLeadWebsite

Tech Stack

Tools & technologies

Cloud

About the role

Key responsibilities & impact

Own the operating model for each account: stakeholder map, value plan, governance cadence, risk tracking, escalation paths — written, maintained, and current
Run a quarterly governance cadence at each customer that's substantive, not ceremonial
Maintain a tight internal cadence with NX1 engineering, product, and FDEs so every internal team always knows the state of each account
Anticipate escalations; never be surprised by them
Carry and hit a multi-million-dollar expansion number across the portfolio
Build value models *with* the customer — not *for* the customer — that translate business outcome into platform investment and are signed off on quarterly
Qualify, scope, price, and close expansion in partnership with the commercial team; own the motion end-to-end
Know the difference between expansion that makes sense to NX1 and expansion the customer is ready to pay for
Hold primary relationships with C-1 and C-level stakeholders across business, technical, and governance functions at each account
Navigate complex stakeholder politics without being captured by any single faction
Write at an exceptional level — program briefs, QBR narratives, roadmap memos, exec updates that move decisions
Operate as the technical translator and operational foil — not the technical expert
Sit in customer architecture reviews and contribute: ask the right questions, defend or challenge a design constructively, translate technical decisions into business-outcome language for senior leadership
Know when to defer to the FDE or NX1 engineering, and how to translate their answer to the customer without losing the thread
Be the NX1 face in the room when something breaks at a flagship account
Coordinate NX1 engineering, customer teams, and escalation path calmly and without adding energy the situation doesn't need
Close the loop after every escalation with a written postmortem the customer can read

Requirements

What you’ll need

8–14 years of experience; 5+ years in customer-facing portfolio ownership roles
Has personally owned 3–5 named enterprise accounts with $10M+ combined ACV
Has carried a multi-million-dollar expansion number and consistently hit it
Has worked in or adjacent to regulated or complex enterprise environments — financial services, public sector, manufacturing, healthcare, telecom, or similar
Has coordinated forward-deployed engineering, SE, or consulting teams at customer sites
Technically literate — comfortable in architecture conversations, can review a design document and ask the right questions, understands modern data and cloud infrastructure at the trade-off level
Writes exceptionally well — this will be tested

Benefits

Comp & perks

A collaborative team culture built on curiosity and respect
Challenging work where your contributions clearly matter
A leadership team that invests in learning and development
The opportunity to work at the intersection of cloud, data, and AI innovation

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

portfolio ownershipstakeholder mappingrisk trackingvalue modelingexpansion qualificationtechnical translationarchitecture reviewdesign document reviewdata infrastructurecloud infrastructure

Soft Skills

communicationrelationship managementpolitical navigationproblem-solvingwritingcoordinationescalation managementdecision-makingcustomer engagementcollaboration