Senior Technical Architect
Nexus Cognitive
full-time
Posted on:
Location Type: Hybrid
Location: Atlanta • United States
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Job Level
About the role
- Serve as the primary technical point of contact for the Customer Success and Support teams, providing expert guidance on custom delivery and structured migrations.
- Act as a technical lead for high-priority onboarding projects, ensuring a smooth transition and preventing technical silos during the initial customer lifecycle.
- Participate in the Technical Center of Excellence (CoE) to help define and maintain global standards for Professional Services engagements.
- Address architectural bottlenecks and complex technical hurdles for key accounts, ensuring long-term product adoption and customer satisfaction.
- Partner with Engineering and Product teams to communicate the technical needs of the Customer Success organization, ensuring roadmaps support delivery requirements.
- Facilitate a seamless technical handshake between the India execution hub and global onboarding teams to maintain continuity and technical integrity.
Requirements
- 6+ years of technical architecture and customer-facing solution design experience, preferably within a global SaaS or professional services context.
- 2–5+ years in a technical support engineering, platform support, DevOps/SRE support, or data platform operations role.
- Experience troubleshooting distributed systems, cloud-native platforms, and data pipeline workflows.
- Exposure to cloud platforms (AWS, Azure, or GCP) and hybrid or on-prem deployments.
- Experience interacting directly with customers in a technical capacity.
- Prior involvement in incident management and root cause analysis.
Benefits
- A collaborative team culture built on curiosity and respect
- Challenging work where your contributions clearly matter
- A leadership team that invests in learning and development
- The opportunity to work at the intersection of cloud, data, and AI innovation
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
technical architecturesolution designtroubleshootingdistributed systemscloud-native platformsdata pipeline workflowsincident managementroot cause analysis
Soft Skills
customer-facingtechnical guidancecommunicationcollaborationleadership