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Nexus AG

IT Service Manager

Nexus AG

Servicemanager:in optimizing IT service processes for healthcare solutions. Focusing on service management, customer support, and inner-department collaborations in a hybrid setup.

Posted 8/2/2026full-timeBerlin • 🇩🇪 GermanyMid-LevelSeniorWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in IT Service Management with a focus on healthcare, including the implementation of e-health solutions and optimization of service processes according to ITIL. Strong analytical skills for designing efficient processes and a commitment to enhancing service quality through effective project management.

Highest-signal resume keywords
IT Service ManagementE-Health Solutions ImplementationITIL Process OptimizationSLA and KPI MonitoringComplex Process Analysis

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills
IT Service ManagementE-Health SolutionsITILProcess AnalysisProject Management
Soft Skills
Strong Communication SkillsTeam SpiritInterpersonal SkillsResponsibility
Industry Keywords
HealthcareService ManagementService ProcessesSupport RequestsEscalationsService Quality

About the role

Key responsibilities & impact
  • Independent management of our Service Management customers
  • Customer visits
  • Management and optimization of service processes according to ITIL
  • Coordination of support requests and escalations
  • Close collaboration with product management, development and sales
  • Monitoring of SLAs and KPIs and generating reports
  • Identifying opportunities for improvement to enhance service quality
  • Planning, overseeing and implementing IT projects

Requirements

What you’ll need
  • Experience in IT service management, ideally in healthcare
  • Strong communication skills and enjoyment in interacting with people
  • Experience with implementing e‑health solutions
  • Ability to analyze complex processes and design them efficiently
  • Team spirit and willingness to take on responsibility

Benefits

Comp & perks
  • Structured onboarding and mentoring by a dedicated mentor
  • Diverse development opportunities through integration into the NEXUS Group
  • Flat hierarchies and an open, informal working environment
  • Genuine teamwork with a collegial atmosphere and mutual support
  • Balanced work-life through flexible working hours and a home office option
  • Team events and much more