Site IT Engineer – Inverter Assembly Operations

Nextracker Inc.

Site IT Engineer supporting utility-scale solar inverter assembly operations with hands-on IT support. Troubleshooting, managing devices, and running local helpdesk for production needs.

Posted 6/4/2026full-timeRemote • Arizona • 🇺🇸 United StatesMid-LevelSeniorWebsite

Tech Stack

Tools & technologies

DNSFirewallsPythonTCP/IP

About the role

Key responsibilities & impact

Endpoint & Device Support: Image, deploy, and maintain laptops and desktops for site staff — engineers, supervisors, quality, and front office.
Configure and support ruggedized handhelds, barcode scanners, RFID readers, and tablets.
Manage device inventory, spares pool, and break-fix swap-outs to keep both office staff and the production line running.
Network & Firewall: Install, configure, and maintain switches, access points, and cabling across the plant.
Support industrial wireless coverage on the floor — surveys, AP placement, troubleshooting.
Connect and support test stations (HiPot, functional test, burn-in), torque tools, vision systems, and other production equipment to the network and MES.
Run the site's local helpdesk: own the ticket queue, triage, resolve, and escalate appropriately.
Provide walk-up and floor-side support to all site personnel.

Requirements

What you’ll need

5+ years of hands-on IT support experience, ideally in a manufacturing, warehouse, lab, or other operational environment.
Solid endpoint support skills across laptops, desktops, and shop floor devices: Windows imaging and troubleshooting, Active Directory basics, MDM tools, printer support.
Local helpdesk experience — running a ticket queue, prioritizing competing requests, and communicating clearly with end users.
Working knowledge of networking fundamentals: TCP/IP, DHCP, DNS, VLANs, switch port configuration, Wi-Fi troubleshooting.
Comfort with firewall basics — reading rules, making approved changes, reviewing logs.
Hands-on mentality: you are comfortable pulling cable, mounting hardware, and working in IDFs and on the production floor.
Strong customer-service orientation and ability to communicate clearly with operators, engineers, and managers.
Willingness to be on-site, on-shift, and on-call as needed to support production.
Experience supporting shop floor systems: scanners, label printers, ruggedized devices, test station PCs, kiosks (strongly preferred).
Exposure to MES, SCADA, or other manufacturing applications — even as an end-user supporter (strongly preferred).
Experience with Cisco, Aruba, or Meraki networking gear (strongly preferred).
Experience with Fortinet, Palo Alto, or similar firewalls at an administrator level (strongly preferred).
Familiarity with Zebra label printers and barcode/RFID hardware (nice to have).
Basic scripting (PowerShell, Python, or batch) for automating routine tasks (nice to have).

Benefits

Comp & perks

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Hard Skills & Tools

endpoint supportWindows imagingtroubleshootingActive DirectoryMDM toolsnetworking fundamentalsTCP/IPDHCPDNSVLANs

Soft Skills

customer-service orientationclear communicationproblem-solvingprioritizationhands-on mentality