Customer Success Representative

Nextracker Inc.

Customer Success Representative managing customer satisfaction and account growth for Nextpower. Collaborating with cross-functional teams and acting as the voice of the customer.

Posted 4/23/2026full-timeRemote • Arizona, California, Texas • 🇺🇸 United StatesMid-LevelSenior💰 $55,000 - $70,000 per yearWebsite

About the role

Key responsibilities & impact

Responsible for overall customer satisfaction
Focus on minimizing churn, identifying and capturing opportunities for account growth, and converting customers into strong external references
Act as the voice of the customer to internal teams
Collaborate cross-functionally to ensure customers receive expected value from products and services
Contribute to a team-oriented Customer Success function that partners across the organization
Present robotic inspection findings to customer asset managers and O&M site teams
Validate the value of inspection findings and refine scope of work as needed
Provide data quality feedback to robot operations teams
Lead data-driven discussions during regular customer account meetings
Visit customer sites as needed to strengthen engagement and outcomes

Requirements

What you’ll need

Minimum 5+ years of relevant experience
Highschool Diploma
Drive overall customer satisfaction and long-term success
Minimize customer churn through proactive engagement and support
Identify and pursue opportunities for account growth
Develop customers into positive external references and advocates
Act as the voice of the customer to internal teams
Collaborate cross-functionally to ensure customers receive expected value from products and services
Influence product offerings and help prioritize development and delivery efforts
Present robotic inspection findings to customer asset managers and O&M site teams
Validate the value of inspection findings and refine scope of work as needed
Provide data quality feedback to robot operations teams
Manage one primary key account across multiple service locations
Build and maintain strong relationships with local site teams
Deliver consistent value across all customer touchpoints

Benefits

Comp & perks

Health care coverage
Dental and vision
401(K) participation including company matching
Company paid holidays with unlimited paid time off
Generous discretionary company bonuses
Life and disability protection
Employees in certain positions may be eligible for stock compensation

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

customer satisfactionproactive engagementcollaborationrelationship buildingdata-driven discussionsinfluenceteam-orientedcommunicationcustomer advocacyfeedback provision

Certifications

Highschool Diploma