Customer Success Manager

NextPatient

Customer Success Manager ensuring successful client implementations for medical software. Collaborating with practices to optimize workflows and enhance the client experience.

Posted 4/11/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 $80,000 - $95,000 per yearWebsite

About the role

Key responsibilities & impact

Lead new client implementations and guide practices to a successful go-live
Configure NextPatient to match each client’s workflows and goals
Run web-based training sessions and ensure clients feel confident using the platform
Act as the day-to-day point of contact for client questions and support
Proactively reach out to clients with best practices and new feature education
Troubleshoot issues and find practical solutions quickly
Build strong relationships and become a trusted partner to your clients
Gather client feedback and help shape the product roadmap
Help improve internal processes across implementation, support, and account management

Requirements

What you’ll need

3–5+ years of experience in customer success, account management, or a similar role
Strong problem-solving skills and attention to detail
Clear, thoughtful communication over email and phone
Ability to manage multiple clients and priorities at once
Curiosity and a desire to deeply understand how things work
A high level of ownership and follow-through
SaaS experience preferred
Healthcare experience is a plus, but not required

Benefits

Comp & perks

Freedom to work from home
No fixed vacation policy. We encourage everyone to take a real 2-week vacation each year to somewhere amazing
Year-end company-wide trip (2025 in Austin, 2024 in Miami, 2023 in Park City)
Mid-year team trips with +1s (2025 in Chicago, 2024 in Las Vegas, 2023 in San Francisco)
Health benefits, 401(k) with company match, and equity

ATS Keywords

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Soft Skills

problem-solvingattention to detailcommunicationclient managementrelationship buildingcuriosityownershipfollow-through